Help Desk Agent
Euronet - EFT Division, France

KEY RESPONSIBILITIES:

• Provide first level maintenance support to merchants when they are experiencing technical issues. Actively manage and take ownership of complaints to ensure the best possible outcome.
• Provide customer service support by answering on customers calls and handling related claims.
• Support in the coordination of the ATMs installations and deinstallations.
• Coordinate with internal centralized and local support teams, sites, and external providers.
• Fulfill back office and reporting duties.
• Develop knowledge to a level that requires no scripted answers and apply a comprehensive understanding of the Helpdesk operation.
• Follow company processes and procedures on a day-to-day basis.
• Build positive working relationships with external providers.
• Ensure ATMs are maintained and proactively monitored.
• Create and handle incoming service orders.
• Adapt to changes and new policies and procedures within the business showing a positive and collaborative attitude.

Requirements

GENERAL REQUIREMENTS:

• Technical Educational background.
• Ideally one (1) years’ experience in Customer Service with problem solving, telephone support and complaints handling in an international organization.
• Ability to complete technical training and have the ability to communicate it back to a customer at an appropriate level of understanding.
• Good knowledge of English.
• Must have legal right to work in the EU.
• A good knowledge of MS Office suite.
• Understanding on how to deliver first class customer service.

COMPETENCIES:

• Strong interpersonal skills with an orientation towards customer service.
• Tolerance to administration and repetitive tasks.
• Self-motivated and results - oriented.
• Autonomy, able to work independently as well as part of a team.
• Pro-active thinking, initiative, and flexibility.

Benefits

• Work in a dynamic, stable, international environment.
• Excellent career prospects within a multinational organization with leading position in the market and ambitious expansion plans.

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