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KEY RESPONSIBILITIES:- Provide first level maintenance support to merchants when they are experiencing technical issues. Actively manage and take ownership of complaints to ensure the best possible outcome. - Provide customer service support by answering on customers calls and handling related claims. - Support in the coordination of the ATMs installations and deinstallations. - Coordinate with internal centralized and local support teams, sites, and external providers. - Fulfill back offi

KEY RESPONSIBILITIES:- Supervise and coordinate the company’s different service providers that are required to support the ATM network daily. Such services are Cash in Transit, ATM maintenance, telecommunications, security, installations, etc. - Coordinate with internal centralized services (IT, Operations, Finance), to deploy the ATMs, solve application issues, test new developments, support day to day operations. - Lead the coordination of Euronet resources to resolve potential incidents.

KEY RESPONSIBILITIES:- Manage various projects related to the Operations department’s activity and more particularly to the deployment and management of the network of ATMs in airports. - Support projects implementation and compile plans ensuring projects progress according to them. - Manage internal and external resources to timely deliver project activities according to the agreed project plans and budget. - Ensure that the projects’ scope is communicated and understood amongst the stakehol

MISSIONS- Support aux commerçants lorsqu'ils rencontrent des problèmes techniques (maintenance de premier niveau, préparation de rapports, coordination avec les prestataires) - Service client : répondre aux appels des clients (utilisateurs de DABs), - Superviser et coordonner les différents prestataires impliqués dans le réseau de DAB de façon journalière pour le convoyage, la maintenance des distributeurs, les télécommunications, la sécurité, les installations de distributeurs, le nettoyage,

- Desktop support experience. Must have performed desktop support role in last 18 months. - Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers - Minimum 2 years face to face experience required in Desktop Support role - Outstanding customer service - Outstanding presentation amp; communication - Post Deployment Support/Floor Walking/Desktop Support preferably with in last 3 years - Performing asset inventory activities as needed - Strong Microsoft Windows o\s experie