With an international experience of more than 10 years in both sides (Agency & Advertiser), as a combination of background in Client Relationship Management, Advertising, Marketing.
I'm an independent Salesforce & DocuSign Consultant/Project Manager.
• Main Salesforce Projects : Echosens (Sales Cloud / CPQ, / Docusign, 400 users), Société Générale (Service Cloud / Einstein Analytics, 200 users), Generali (Sales Cloud / Docusign, 200 users), Bid solicitation in Start-up
• Business Skills : Project management in Agile mode, Workshop Management, Advanced configuration Salesforce and Docusign, Junior consultants handling/training, User training, Functional & technical specification writing
• Tool competencies :
Salesforce : Sales Cloud, Einstein Analytics, Service Cloud, Automation, Data & Security models
Docusign : Advanced configuration, Automation, Advanced customization (signature session+Email), Connecting Docusign to Salesforce
• Tool Certifications
Salesforce Certifications : Administrator, App Builder, 2x Trailhead Ranger
Docusign Certifications : Docusign Administrator, Docusign eSignature Implementation Consultant,
Management Certification : ITIL V3
• Collaborative Tools : Project Management (JIRA, Trello, Redmine)
• Languages
Native: French & Arabic
Fluent: English & Italian
Intermediate: German (level B1)