Job Description
Our mission? Creating the finance solution that energizes SMEs and freelancers, so they can achieve more. We simplify everything from everyday banking to bookkeeping and spend management. At Qonto, we’re passionate about creating the best product, so if you’re looking for an ambitious team that’s revolutionizing an old-fashioned industry, get in touch!
Our journey: AlexandreandStevelaunched Qonto in July 2017. Since then, the team has earned the trust of more than 350,000 customers and opened offices in Paris, Berlin, Milan, and Barcelona. Last summer, we joined forces with Penta, a market leader based in Berlin and Belgrade, forming a united team of 1000+ Qontoers. We also made it to the Top 3 of LinkedIn Top Startups France!
Our values:Ambition| We tackle big challenges. No matter what.Teamwork| We create momentum by working together, at the same speed.Mastery| We pursue excellence through continuous learning. We face challenges with humility. Every day.Integrity| We're open. We're honest. And we earn the trust of our clients and each other.
You can find out more about theQonto Wayhere.
Our beliefs: Diversity brings success. We actively recruit people from a range of backgrounds, employ inclusive hiring techniques; and work with our external partners to continually increase and improve our DEI initiatives. As a result, we obtained a rating of 87/100 in 2023 for the annual Index of professional equality and are happy to say that 44% of our teams are women.
At Qonto, the Banking Operations Officer covers a key role, working as much on flows as on administrative tasks. By joining the team, you will cover multiple tasks related to payments.
As a Banking Operations Officer Payments (Cards), you will join a team of 7 (and growing) led by Justine, Lead Banking Operations for Cards, Checks, and Debtors within the Banking Operations team.
The Banking Operations team is composed of 34 Qontoers, and is divided into 4 teams:• Cards, checks, and debtors (card disputes, check cashing, negative balances) --gt; Your future team• Transfers (SEPA, SWIFT)• Administration (seizures, inheritance)• Reconciliation (accounting on internal accounts and investigation of suspense)
As a Banking Operations Officer Payments (Cards), you will
• Answer customers’ requests when it comes to checks• Analyze alerts and initiate chargebacks for disputes (fraud, commercial litigation, cash withdrawals)• Collaborate with internal teams and our partners• Construct reports and analyze fraud patterns• Occasionally ensure tasks related to Checks or Debtors
What you can expect
• Hyper-growth environment, and room for improvements.• Our working methodology: Qonto way.• Work with peers with a great experience in payment systems to master those processes.
About your future Manager
Your manager will be Justine, our Lead Banking Operations (Cards, Checks, Debtors)•Her path? Three years in the banking/FinTech industry, including one year as a Team Leader.•What can she bring to you? Expertise in work organization and project management. She will accompany you in your daily tasks and in achieving your goals.
About You
• Experience: You have at least a first experience in Back-Office or Customer Support (internships included), and up to 3 years of experience.• Client-focused: You like making sure our clients are satisfied.• Teamwork: You thrive and enjoy working with other teammates.• Curious mindset: You are intellectually curious, open-minded, adaptable, a fast learner, and excited by a dynamic startup environment.• Languages: You both speak French and English fluently.
If you read this far and feel like this could be a great opportunity for you, don't let the imposter syndrome prevent you from applying and hit the button "Apply", we'd really love to hear from you! Perks
A laptop. An inclusive work environment. A tailor-made career track. And so much more to help you succeed.
- A central fully-renovated building in Paris withWeWorkservices- Monthly team events- Tailor-made remote work policy depending on the job you apply for- 25 days of paid leave + 5 Qonto days or 25 days of paid leave + 10 RTT +/-- Alan health insurance, Moka Care to take care of your mental health, and Gymlib for sports and wellness activities- A Swilelunch card: 50% covered- A progressive parenthood policy as part of our commitment to theParental Act (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners
Our hiring process:
- Interview
Job Specification