Customer Education Specialist F/M
DataGalaxy, France

Our Customer Experience team manages and develops a fast growing client portfolio, builds long-term relationships so that value is recognized by our customers in every interaction with DataGalaxy.

DataGalaxy is seeking a highly motivated Customer Education Specialist that should influence the success of every customer, bringing a strong desire to teach and follow customer-education-experiences throughout the entire customer lifecycle.

Mission and responsibilities :

• Create and deliver training and support materials to customers (including online courses, webinars, and documentation), to help them successfully use DataGalaxy's products and services
• Provide support and guidance to customers on the use of the company’s products and services
• Identify and resolve challenges and issues within the customer education process
• Closely work with the product and customer success teams to identify customer needs and create relevant training content
• Collaborate with other departments, such as marketing and sales, to promote and support customer education efforts
• Develop and maintain relationships with customers and partners
• Monitor and evaluate the effectiveness of training programs, and make adjustments as needed
• Measure and report on the success of customer education programs, using metrics such as course completion and customer satisfaction
• Stay up-to-date on industry trends and best practices in customer education
• Contribute to the development and continuous improvement of the customer education program

Role requirements

Hard skills:

• 2-3 years of experience in customer education or a related field
• Strong writing and editing skills, with experience creating training and support materials
• Familiarity with learning management systems and online course creation tools
• Excellent communication and interpersonal skills, with experience presenting to groups
• Knowledge of the company’s products and services
• Fluency in English

Soft skills:

• Strong problem-solving and decision-making skills
• Time management and organizational skills
• Flexibility and adaptability to change
• A desire to learn and grow in the customer education field

Job Rewards and Benefits