Field Sales Manager, France
Charlotte Tilbury, France

Field Based - Full Time

At Charlotte Tilbury, we love what we do and strive to be the best. Dare to dream, make it happen, break all the rules - join us in our revolutionary journey and challenge the status quo of the beauty industry.

Requirements

Commercial Leadership of the area

• Deliver retail sales in line with forecast commitments, achieving total retail sales across the area, delivering regional performance, and driving ongoing KPI improvement (covering new customer acquisition, ATV, and return booking)
• Feed into the store level forecasts set by the commercial team, and align on associated targets with the Senior Sales Manager

High Performance Working; Field and Store Leaders

• Lead and manage the team of Managers, ensuring each manager has clear objectives in line with the sprint process
• Manage efficiency between both physical and virtual store visits and the field relationship between yourself and the relevant Field Training Manager
• Work with the Retail People Partner of the region to support you in the delivery of your people plan, which will be drafted in collaboration with the Field Training Manager. People plan to cover (but not limited to): skills gap analysis, development pathways and succession planning, capability upskill and recruitment (focusing on the store management population) across the region
• Lead initiatives and actively encourage action plans to address engagement needs identified from Peakon, building a culture of inclusion and motivation within your defined area
• Work alongside the Field Training Manager to ensure commercial and development training needs are met within the region

Development and Execution of Retail Strategy

• Work in close collaboration with the Field Training Manager and NAM to develop a launch and sustain plans for all stores and NPD, to ensure all Charlotte Tilbury Beauty stores reach #1 ranking across all partner department stores
• Where applicable, champion the differentiation of the department store concession, free standing stores, and Specialty model, contributing to the marketing and service initiatives in both environments, based on customer and store insight; work closely with the Pro Artistry team to support the creation of artistry centres of excellence in our flagship stores and a high level of artistry in all
• Identify and capitalise on opportunities to drive brand awareness, performance, and market share across the region, with a particular focus on the social presence of the retail teams
• Set standards across the estate for executional excellence, supporting the development and embedding of new processes and working cross-functionally to improve brand presentation and NPD moments in store
• Work with the Retail Operations Team to ensure communication with the field is effective and timely and feedback fluidly where improvements can be made
• Always driving the omnichannel sales number where there is no conflict of interest with retail partners, including ‘Tilbury at home’ and Commercial social advocacy initiatives where applicable
• Maximise productivity of stores and artists, supported by the People team, by always ensuring in every store that we have the ‘right people in the right place, at the right time’ and optimal contract coverage that is right for the business
• Have good relationships with local retail partners to optimise brand presence and realise incremental opportunities at store level

Effective Cost Optimisation

• Manage all retail staffing costs, including recommending FTE levels across all stores working closely with store retail partners. Additionally, managing resource planning with Retail People Partner and the retail recruitment team
• Manage the in-store payroll budget for the area, submitting and course correcting dependent on trading patterns at each forecast cycle by feeding into the Senior Sales Manager
• Review an

Job Rewards and Benefits