Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to support all the tools in their stack. Our product unifies support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.
In Gorgias, every incoming support ticket displays customer info such as order and conversation history, giving agents the context they need to provide the fast support customers expect. Plus, support teams can work more efficiently by easily viewing, tagging, and prioritizing every open ticket across all their support channels.
We even process these tickets with our proprietary machine learning algorithms, and can deflect up to a third of repetitive merchant tickets without human interaction, through our Automation Add-on. Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times.
We raised our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to:
Work with smart, passionate people every day Get extreme ownership over your work and results Be treated like the expert you areAbout the Apps Team
- The Engineering: the Apps tribe is the team responsible for enabling our customers to have all the data they need about their customers into Gorgias, and to be able to act on it, so that they can treat all their support requests directly from Gorgias.
- There are currently 4 Full-stack Developers, 1 Back-end Developer, 1 Front-end Developer and 1 Engineering Manager on the team
- This position would be a part of the E-commerce amp; Developer Relations Team
Example of current projects:- Integration with Twitter to create tickets from Tweet replies, Direct Messages, and mentions in Tweets
- Integration with Twilio to build native phone capabilities into Gorgias
- Integration with Instagram to build the Direct Messages channel
- Adding new features to eCommerce integrations
- The features will allow our customers to have all their data consolidated in one place: Gorgias. They have all their messages from all their communication channels there. Thanks to eCommerce integrations, they have all the context around people who contact them, the context necessary to understand how to reply to them and what actions to take.
- Get to know the Apps team better by watching the team's presentation video made by your future colleagues: https://www.youtube.com/watch?v=EJEmV96CF0U
What you will do
- Develop new channels to bring in and respond to messages from external services from Gorgias.
- Add and maintain features of existing channels, with an eye for performance and clean code.
In your day to day, expect to:
- Browse the documentation of external services to find the optimal way to include their content in Gorgias, and allow our users to reply when possible.
- Implement lightweight clients to access external APIs that integrate with our current state of the art.
- Implement solutions for data serialization/deserialization to render messages from heterogeneous external APIs into Gorgias messages, using our customers' familiar UX.
- Write internal documentation on technical choices and processes, and propose amendments to existing ones.
- Perform code reviews and pair programming sessions to continuously improve our code quality and learn with the team.
Who you are
- 4+ years of experience developing production-grade backend web applications using Python or JS.
- 4+ years of experience doing front-end development with JS
Nice to Haves
- Experience in designing API/microservices is a huge plus.
- Experience with managing RDMS databases with 10Tb+ of data.
Company Benefits and Perks
- Competitive salary amp; equity (90th percentile of the market worldwide): The salary range will vary from 55k to 89k. The range depends on the cost of living (example: Bucharest, Romania vs. Paris, France) and your experience (from L2 "Software Engineer II" to L4 "Senior Software Engineer"). Stay tuned for our upcoming Public Salary Calculator to help you generate offers before entering our process.
- 5 weeks of vacation
- Paid parental leave (16 weeks)
- Latest MacBook Pro or equivalent
- Complimentary priv