Senior Solutions Consultant for Structured Content Solutions
Acolad, France
Job Description
Acolad Digital is a leading provider of content-centered solutions and services for corporate clients and government institutions around the globe that aim to enhance their digital customer and employee experience. We are part of Acolad, an international leader in language and content solutions, services, and technologies. The group is present in 25 countries.
We are constantly growing and we are looking for a Senior Solutions Consultant for Structured Content Solutions to join our team. A Senior Solutions Consultant is a core member of the Acolad Digital Solutions Team, keen on continuously refining our offering, evangelizing our services within the Acolad Digital customer and prospect base, and fostering our partner relationships. A Senior Solutions Consultant forms a strong team together with the solution manager (in day-to-day operations) and the rest of the solutions team (in knowledge sharing).
- Strategic Consultancy:
- keep track of all Acolad Digital activities with strategic accounts by engaging with colleagues and account counterparts and defining business improvement opportunities
- discuss and define the solution roadmap for customers and the role Acolad Digital can play within the execution
- create proposals for the customer challenges and cooperate with sales to present these to the customer
- Knowledge Sharing:
- assist in all customer/employee experience-related marketing activities: webinars, events, blog posts, whitepapers, case studies, etc.
- document and share any learning/best practices
- discuss with sales the types of knowledge/support they require
- Solution Management:
- convert customer feedback into updates to the offering
- develop a broad vision of the employee experience field, and evangelize that vision internally and to customers
- attend meetings with potential technology partners and contribute to decisions about the technology portfolio
- Partnership Management:
- contribute to the definition and execution of annual partner strategy and implementation plans
- liaise with product management on roadmap discussions for the different products in our portfolio
Requirements
- You can handle non-specific tasks and topics, and bring clarity to undefined tasks by independent exploration
- You have strong time management skills
- You can complete assignments independently but you’re also excellent at spotting situations where additional support would be needed
- Presenting and communicating efficiently (in both formal and informal contexts) comes naturally to you
- You know how to have a business conversation that might have nothing to do with technology
- You are persuasive and have a commercial attitude, you love selling ideas and beliefs
- You have experience in structured content, XML, DITA
- Knowledge of S1000D or Akoma Ntoso is considered an advantage
- You're familiar with CCMS such as Componize, Ixiasoft, or Adobe AEM for technical documentation (XML-addon)
- You've worked with Content Delivery Platforms like FluidTopics or Zoomin
- You are fluent in English
Benefits
- Training and coaching are priorities for us, investing in your strengths is what we do best
- Opportunity to grow. Bring your ideas and we will listen to you and help you to create your own opportunities
- Early bird or night owl? As long as you get the work done, you are flexible to do your job when you do it best. Work-life balance is key.
- An attractive salary package
- An amazing group of colleagues that make the best of every workday!