Customer Services Associate - France
Corin, France

Customer Services Associate required who are French and Flemish speaking.

Working either in the France, Belgium or UK office on a permanent contract. Require pre-settlement status or right to work in the UK/Germany/ France

Native speaking or fluent in French, Dutch or Flemish?

Wanting to deliver exceptional customer service to clients, collaborate within a global orthopaedic market and gain valuable skills for career development.

The key responsibilities of the Customer Services Associate are to:

• Ensure all timelines and deadlines are adhered to
• Ensure all customer communication expectations are met
• Maximise stock utilisation
• Be the first point of contact for the customer and be the voice of the customer in Corin
• Enter and audit orders in a timely and right first-time manner
• Order acknowledgements
• Manage, update and maintain master customer information with accuracy
• Own and manage the customer services SOP's
• Ensure Customer Services KPI's are met to ensure the best customer experience
• Provide quotes
• Deal with new customer enquiries and account set up paperwork
• Manage customer rebates
• Support with internal and external audits where required
• Manage order book
• Maintain all communication relating to and driven by the order book.
• Demand review representation and responsibilities
• Customer master management amp; maintenance
• Own and manage the customer communication SOP's
• Own and manage the customer communication matrix
• Conduct weekly calls with key customer accounts
• Communicate and manage delivery date changes
• Assist with development and deployment operational customer centric metrics related to delivery, timely order management and customer satisfaction
• Manage obsolescence processes with the customer
  
• Resolve any customer complaints as and when required
• Conduct monthly/weekly commercial reviews: reporting, reviewing, fulfilment
• Update and maintain customer dates in SAGE
• Adherence to Quality Management system (QMS) requirements in line Corin's 15013485 QMS amp; Good Manufacturing Practice (GMP) FDA21 CFR Part 820

Requirements

The ideal Customer Services Associate will have / be:

• Native speaking in French, Germany and in English
• Excellent verbal amp; written communication skills
  
• Communication to all levels within the business
  
• Proficient in Microsoft Office, particularly Excel, Outlook amp; Word
• Good team player
• Strong process and customer centric attitude and behaviours.
• Excellent organisational and planning skills.
• Supply Chain Management experience and background.
• Flexible in approach and dealing with conflicting priorities
• Change champion
• Ability to work under pressure calmly and professionally.
• Very high attention to details with high levels of accuracy.

Job Rewards and Benefits