Botify recherche des ingénieurs avec un bon niveau de français et d'anglais (à l'oral amp; à l'écrit) et mobiles à Paris (télétravail possible).The Application Support Engineer is key to customer happiness at Botify. The Application Support Engineer is always there to take any request into account, solve the request, or provide follow-up while it is being solved. As a Application Support Engineer, you’ll receive requests from customers and internal teams such as Sales, Customer Success, Customer Delivery, and Professional Services. Your goal is to answer them precisely to limit back-and-forth and expedite customer satisfaction.Your responsibilities:
- Aid the Client Experience (CX) team and the customer with technical setup, including LogAnalyzer Setup, RealKeywords Setup, and SiteCrawler Setup
- LogAnalyzer Setup: Communicate to customers our expectations regarding logs delivery, advise customers on suitable solutions depending on their architecture and technologies, validate customer-provided log format and content, create the technical configuration suited for the logs provided, ensure correct configuration, and ensure the nightly ingestion is working
- RealKeywords Setup: Walk customers through linking Google accounts to Botify so that we're able to fetch their Keywords data
- SiteCrawler Setup: Advise customers on setting up and scheduling crawls of their website, or, directly setup crawls on their behalf
- Investigate when data is not correctly provided to customers
- Investigate technical feedback and issues from customers and then communicate, fix, and escalate bugs to Engineering, keeping customers informed of the resolution
- Proactively monitor customer workflows within the application
- Ensure reports are generated as expected and fixed in the case of data-related incident or customer-specific issues
Your qualifications:
- 1+ years of Application Support experience
- You are a customer happiness-driven person, who is excited to work and solve technical challenges in an ambitious environment
- You have a technical background; you enjoy being immersed in a technical environment; but you're not a full-day developer
- You possess some Linux knowledge (command line use, file lookup and removal, script execution)
- You are a fast-learning problem solver, curious, and autonomous
- English proficiency a mandatory
For more information about the support team, please visit our tech blog.
What We OfferTo keep our employees happy and motivated, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:- Permanent full-time role (CDI)- Location: brand new offices in the center of Paris (12 rue d’Amsterdam, straight out of Gare Saint-Lazare)- Flexible Remote Policy amp; Working Hours- Attractive Remuneration Package with BSPCE- Fun office culture amp; regular outings such as Team Off-Sites, Annual Kick-Off, Monthly Team Lunch, Thirsty Thursdays etc.- Lunch vouchers, 50% of transportation reimbursement, fitness classes, generous CSE advantages etc.- Compelling growth perspectives- Start date: as soon as possible
Please visit Our Medium Blog
What We OfferTo keep our employees happy and motivated, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:- Permanent full-time role (CDI)- Location: brand new offices in the center of Paris (12 rue d’Amsterdam, straight out of Gare Saint-Lazare)- Flexible Remote Policy amp; Working Hours- Attractive Remuneration Package with BSPCE- Fun office culture amp; regular outings such as Team Off-Sites, Annual Kick-Off, Monthly Team Lunch, Thirsty Thursdays etc.- Lunch vouchers, 50% of transportation reimbursement, fitness classes, generous CSE advantages etc.- Compelling growth perspectives- Start date: as soon as possible
About BotifyFounded in 2012, Botify built the interface and methodology that automatically connects the enterprise websites with all the major search engines to drive sustainable and profitable results from the organic search channel.
Botify’s unified data model, prescriptive insights, and automated processes are used by hundreds of the world’s largest enterprises spanning industries including e-commerce (REI, Macy’s, Farfetch), e-travel (Expedia, TUI), media (Axel Springer, Condé Nast, Refinery29), marketplace/classifieds (eBay, RetailMeNot, Monster), and digital agencies (Merkle, iProspect, GroupM).
A fast-growing, VC-backed, SaaS company with $82M in funding, Botify has offices in New York, Seattle, Paris, London, Singapore, Tokyo and Sydney.