Sendinblue is the European leader in digital marketing software. We are a complete Sales amp; Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.
We have a team of more than 500 employees representing over 67 nationalities spread across seven offices located in Paris, Berlin, Sofia, Delhi, Bengaluru, Seattle and Toronto.
As a Customer Deliverability expert , you will work directly with our customers to help them improve their email programs, to provide best practices and recommendations based on the email industry best practices. You will be working closely with our Customer Success team, our Technical Support, Deliverability team, Sales, to develop strategies that improve our customer's experience at Sendinblue.This is a great opportunity to be a part of a dedicated team and join one of the NEXT 40 startups in France!Responsibilities:
- Help, coach and monitor a portfolio of assigned customers on Deliverability topics
- Proactively and reactively identify Deliverability issues and provide remediation options
- Help our customer on their Deliverability onboarding at Sendinblue:
- Design the perfect warm up plan- Align the right IP setup with customer's email sending flows- Implement sender authentications
- Provide help on email strategy improvements, to define long term plans for our customers
- Provide reporting with all key metrics translating the success and performances of our customer's sending
- Monitor individual customer email metrics and help them to improve their email reputation
Profile:
- At least 2+ years experience in Deliverability, Technical Account Manager or similar role preferably in a SaaS company
- Strong ability to understand, manage and drive customers needs and strategy
- Proven track record of sustained target achievement
- Excellent presentation, written and oral communication skills (English amp; French)
- Ability to drive issues resolution and work in collaboration with all departments (sales, product, customer experience, finance, etc.)
- Data-driven amp; team-player
What we offer:
- A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
- The chance to grow your professional and technical skills, with real room for career progression
- SIBOP: all Sendinblue employees are granted with our shared ownership plan - the more Sendinblue will be valuated, the more you will get
- Meal vouchers - Swile (8,5 per day)
- Excellent private health care, of which 70% is covered by the company
- RTT
- Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
- More than 100 activities you can do at work via our partner Yuco
- Work's council benefits (HelloCSE)
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
- English and French classes, and over 155000 courses available on Udemy
- Budget to support your workspace at home
- A modern office in a central location with free fruits, drinks amp; lots of fun activities
- Relocation package and visa sponsorship for international talents
..and more!Sendinblue puts
diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Sendinblue values
work-life balance and offers
flexible working hours and
remote work. The majority of our teams will be working mostly remote and others will follow a hybrid model depending upon the nature of the job. This policy is based on a mutual understanding between Head of, Managers and Team Members.