Job Description
Launched in 2013,ManoManois theEuropean leader specialised in DIY, home improvement and gardening online. ManoMano brings together the largest offer of DIY amp; gardening online products. With more than3600 seller partnersand10 million products, ManoMano brings together the largest offer across6 countries: France, Belgium, Spain, Italy, Germany, United Kingdom.
We currently are850 Manas amp; Manos, including a quarter of international talents and 24 nationalities, working in our4 offices(Paris x2, Bordeaux and Barcelona). People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and care.
Joining us is atremendous human and business adventure !We offer an ideal and (hyper)dynamic environment to put your skills on innovative and concrete projects on a European scale.Take a look at our Blog : https://medium.com/manomano-tech
Do you have a good relationship, a customer relationship experience and do you like to take up challenges?Come and join the Customer Department in a young and dynamic team Success looking for our new Customer Success Officer Germany (M/W) to enlarge the internal team and support the growth of the company.
Reporting directly to the Country Manager, you will accompany and participate in the following missions:- Answer the needs ofManoMano.decustomers by email, chat and telephone;- Negotiate with customers and merchants to resolve complex disputes;- Follow up on orders and manage complaints by providing relevantand responses adapted toManomano.decustomers independently or ininteraction with internal specialists;- Be able to analyze possible problems of customers and provide the required solution internally;- Contribute to the development and optimization of customer service tools.
Profile required:
Benefiting from a first experience in customer relations, you have a temperament commercial, and a real sense of customer relationship.You are very motivated by this opportunity and you have the ability to integrate into a successful and motivated team.- You are bilingual German (impeccable written and oral)- You are fluent in English- Ability to be proactive- Customer centric / customer orientation- Taste of service, logical rigor- Responsiveness, empathy, adaptability and flexibility- Strong team spiritWe're actively seeking applications from candidates of all backgrounds.
If all the above rings a bell, it probably means that we are meant to meet each other ! Please get in touch. So, come and plant the seeds of your success and gather the fruits of your labour
The information collected on this form is recorded in a file used by ManoMano - Colibri SAS so that we can process your application.The data is kept for 2 years from the date of your application. You can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data. You can also exercise your right to the portability of your data. Consult thecnil.frwebsite for more information on your rights.To exercise these rights or if you have any questions about the processing of your data under this scheme, you can contact our data protection officer by writing to;If, after having contacted us, you feel that your "Data Protection" rights have not been respected, you may submit a complaint to the CNIL.
Job Specification