Job Description
Launched in 2013,ManoManois theEuropean leader specialised in DIY, home improvement and gardening online. ManoMano brings together the largest offer of DIY amp; gardening online products. With more than3600 seller partnersand10 million products, ManoMano brings together the largest offer across6 countries: France, Belgium, Spain, Italy, Germany, United Kingdom.
We currently are850 Manas amp; Manos, including a quarter of international talents and 24 nationalities, working in our4 offices(Paris x2, Bordeaux and Barcelona). People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and care.
Joining us is atremendous human and business adventure !We offer an ideal and (hyper)dynamic environment to put your skills on innovative and concrete projects on a European scale.Take a look at our Blog : https://medium.com/manomano-tech
Product organization at ManoMano is divided into 6 Gears (Mega-Tribe)SELLERS: Provide the best experience to our sellers to grow their business (main KPI: seller revenues)COMMERCE amp; CLIENTS: Help customer discover what they need (North Star Metric : add2cart rate)PROJECTS amp; SERVICES: Help the customer to set up his own project with advice. We will propose some new service dedicated to DIYOPERATIONS: Offer the most seamless and reassuring delivery and after sales experience (main KPI: NPS and CSAT)MONEY: Provide a secure amp; best-in class pay-in and pay-out experience (main KPI: Payment CVR amp; Compliance)BTOB: Transform the DIY marketplace to help construction entrepreneur to run their business (main KPI: B2B repurchase rate)The OPERATIONS Gear includes 3 Tribes:Customer Care, Delivery amp; FulfillmentYour mission as a Head of Product is to ensure that all FTs deliver a coherent product roadmap impacting business through differentiating features:The job reports to the VP of Product.Your main missions will consist of1- Product discovery- Master the problem space of your tribe through a deep knowledge of your users pain points and needs through qualitative research (assisted by our user research department) or quantitative data (NPS results, Customer Effort Score verbatims).- Define strategic user research priorities to be sure to tackle the main problem spaces.2- Product strategy- Build and nurture the product vision with your PMs, based on the data you gathered (from users, your team, data analysis, competitors, user research)- Turn that into a strategy and a well-thought roadmap: you will make sure that the PMs are building the right features- Make sure your team / stakeholders understand and embrace it through your engaging communication- Integrate the product strategy within the company strategy- Provide regular feedback and communicate the vision to the leadership team.3- Product delivery- Coordinate the FTs through your macro view and be able to call for cross teams solutions and anticipate dependencies. You also coordinate with other Lead PMs to ensure that we all go into the same direction. You work closely with the Gear EM (Engineering Manager) and architect team to ensure roadmap feasibility and anticipate the next priorities. Spread your tribe knowledge from one FT to another.- Be obsessed by the impact of the features the FT of your tribe ship through A/B testing, behavior data, etc. and generate insights about your product (with user researchers’ help)- Communicate in a timely manner with the VP Product and your main stakeholders about important information, alerts, etc.4 - Management amp; leadership- Influence: you represent the gear in company strategic meetings and strategic product meetings. You are able to drive complicated decisions where several stakeholders are involved taking into account each one point of view. You can challenge the business requirements.- Coach and train: make the PMs grow. You help the PM to become autonomous and impact driven. Assist them during their main ceremonies, have regular 1:1, share your experience, clarify their mission...- Review and assess: set clear objectives (we use the OKR methodology), monitor the PMs performance regularly and review each quarter the PMs performanceExpected skillsHard skills:- Proven product management experience: you can demonstrate a significant experience in product area (8+ years ideally) and you have a strong track record of achievements both on- Delivery: you structured product organization, made teams grow, improved delivery process- Strategy and discovery: you have success stories backed by hard data where your product initiatives created a significant business differenceProject management : you can anticipate potential risks (technical, operational, legal or business), you always are one step ahead of current advancement, you are able to zoom in to solve operational problems as well as to zoom out to p
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