Job Description
Launched in 2013,ManoManois theEuropean leader specialised in DIY, home improvement and gardening online. ManoMano brings together the largest offer of DIY amp; gardening online products. With more than3600 seller partnersand10 million products, ManoMano brings together the largest offer across6 countries: France, Belgium, Spain, Italy, Germany, United Kingdom.
We currently are850 Manas amp; Manos, including a quarter of international talents and 24 nationalities, working in our4 offices(Paris x2, Bordeaux and Barcelona). People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and care.
Joining us is atremendous human and business adventure !We offer an ideal and (hyper)dynamic environment to put your skills on innovative and concrete projects on a European scale.Take a look at our Blog : https://medium.com/manomano-tech
You have good interpersonal skills, experience in customer relations and you like to take up challenges?Are you ready to be part of the Customer Service team of one of the most promising French scale up companies?
If all your answers are yes, we might have an interesting offer for you! ManoMano’s Customer Service Department is looking for a new Customer Service Representative for our Italian team to expand the internal team and support our company growth.
We are looking for people who are excited to learn about our company, interested in the scale up e-commerce culture and ready to join us as soon as possible!
IN THIS ROLE:
Reporting directly to the Lead of the Regional AfterSales Manager, you will support and participate in the following missions:
- Develop a deep understanding of ManoMano’s market and our business culture ;- Partner with our customers to effectively resolve issues through our primary channels (phone, chat, mail, social media...) ;- Take ownership of customer issues by being the main point of contact between customers and sellers until you solve the litigation ;- Follow up on orders and manage complaints by providing relevant and adapted answers to ManoMano customers independently or in interaction with internal specialists ;- Analyze possible customer problems proactively and try to find a solution even before the customer realizes it ;- Contribute to the continuous improvement, development and optimization of customer service tools and internal processes and projects.
WE ARE LOOKING FOR PEOPLE WHO
- Are problem solvers - in the most creative and innovative ways possible- Are self-motivated and eager to learn- Ready to join an international and dynamic organization- Could thrive a fast paced and collaborative work environment, adapting quickly to new priorities and launch of projects and initiatives- Interested in building a long term career plan in ManoMano
REQUIREMENTS
- Native Italian or bilingual- You have a good knowledge of Office Pack tools- You have a first experience in a customer relationship context, you have a customer-oriented vision- You are naturally empathetic and articulate communication with tricky customers- You feel at ease while you are explaining complex situations to different stakeholders- Responsiveness, adaptability and flexibility- Strong team spirit, in remote and in-office workers.
BENEFITS
- Working from Monday to Friday from 9am to 6pm. Weekends are free time!- Full remote possible (France is the limit!)- A great career development plan in a fast growth company- Enjoy the opportunity to learn foreign languages within our international team!- Frequent company meetings, team activities (office or remote)- Opportunity to work in the new French unicornWe're actively seeking applications from candidates of all backgrounds.
If all the above rings a bell, it probably means that we are meant to meet each other ! Please get in touch. So, come and plant the seeds of your success and gather the fruits of your labour
The information collected on this form is recorded in a file used by ManoMano - Colibri SAS so that we can process your application.The data is kept for 2 years from the date of your application. You can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data. You can also exercise your right to the portability of your data. Consult thecnil.frwebsite for more information on your rights.To exercise these rights or if you have any questions about the processing of your data under this scheme, you can contact our data protection officer by writing to;If, after having contacted us, you feel that your "Data Protection" rights have not been respected, you may submit a complaint to the CNIL.
Job Specification