Contrast Security Ranked One of the Fastest-Growing Companies in North America on the 2021 Deloitte Technology Fast 500Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development to operations, to production.
About the PositionWe are looking for an experienced Professional Services Consultant with application security and/or software development experience to join our Customer Success Team. Experience with CI/CD or containerization is a plus. The ability to manage multiple concurrent projects is a must.
To ensure Customer Success, Contrast Security is developing in-house comprehensive Professional Service capabilities. This position will need to deliver Professional Services in the form of training users, consulting on best practices, inventing scripts and even small applications that interact with APIs to achieve a desired workflow, and calculating and clearly presenting progress and value to semi- and non-technical audiences. The ideal candidate will have an innate ardor for reuse and documenting knowledge. This person must be adept at analyzing existing customer processes, defining the ideal end state and helping them evolve their processes so Contrast Security becomes a seamless and integral part of their SDLC. To achieve that, this position requires the ability to fully understand a Waterfall and a DevOps oriented SDLC and evangelize how Contrast can fit into each to shift security left. The proposed solution must satisfy the automation and ease of use required by a development team, and the governance and compliance required by a security team.Responsibilities:- Driving Customer Value
- Educate customers on the relevant use cases for Contrast and associated value proposition with each
- Plan and deploy Contrast technology throughout the customer’s SDLC; which involves installation, configuration, and possible custom development to ensure optimal results
- Ensure customers are rapidly adopting Contrast and receiving the anticipated results and value
- Work with Product Management to define and plan new features/capabilities that accelerate adoption and value realization
- Engage with customers via strategic and operational reviews to communicate Contrast value as well as to evaluate future needs and strategic direction
- Driving Contrast Value
- Increase customers’ lifetime value through higher product adoption, which is a result of the customer’s satisfaction, and realized value.
- Drive new business growth by creating raving fans who advocate for adoption and are publicly referenceable.
- Educate users on how to use Contrast within the new SDLC processes, and their specific responsibilities via remote and in-person presentations
- Provide expert guidance on advanced features based on a customer’s needs
- Develop and maintain long term customer relationships by serving as a trusted advisor
- Help troubleshoot very complex customer issues and workflows
- Provide ongoing strategic consulting and technical assistance for your assigned accounts
- Document activity in Salesforce, Gainsight, JIRA, Confluence, etc.
Qualifications:- At least 5 years of experience delivering professional services or technical account management for complex security technology products and/or Continuous Integration environments.
- Takesownership with limited guidance;demonstrable ability toteach yourselfnewtechnologies and apply them toacustomer’s workflowand eveninfluence thetransformation oftheiroperational processes.
- Prior software development experience:
- Java or .NET or Node JS; Ruby and Python is a plus.Scripting (various languages).RESTful web services a plus.
- Experience with complex enterprise software projects:
- Distributed System Architecture.Operating Systems.Networking.Application Servers.Containerization.Cloud Technologies.Disaster Recovery.
- Experience with CI tools such as Jenkinsisvery desirable.
- Knowledge of application security,appsectools,andsoftwarevulnerabilities.
- Knowledge of the SDLC and software engineering methodologies/systems.
- Proven ability to make enterprise customers happy and successful.
- Proactivelyengages andchallengescustomers totakeactionsleadingto improvedresults.