After-Sales Representative (German speaking)

After-Sales Representative (German speaking)
Weenect , France

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Sep 14, 2021
Last Date
Dec 14, 2021
Location(s)

Job Description

Weenect is the French leader in family geolocation with over 50,000 active subscribers to date. The start-up offers a solution that allows you to locate your loved ones and pets thanks to GPS trackers that you can manage from a mobile application. To continue our rapid growth, we are actively looking for a bilingual (EN / DE) After-Sales Representative to join the After-Sales team in Brussels or Paris


What you will do:

  • Ensuring customer satisfaction and loyalty
  • Improving user experience
  • Attracting potential customers by answering product/delivery queries and providing comprehensive information to them
  • Responding to customer enquiries by email and telephone
  • Handling disputes
  • Having a thorough knowledge of our product to address issues with ease

Requirements

  • Under-graduate studies minimum
  • Good written expression
  • Problem-solving mindset
  • Experience in customer support
  • Good relational skills and telephone manner
  • Fluent German and English (C1 minimum for both). French would be a big plus but is not a requirement

Benefits

We offer:

  • CDI contract (permanent)
  • Possibility of evolution in the role
  • The opportunity to work in a rapidly growing startup
  • A dynamic and multi-lingual work environment
  • The choice to work from Paris or Brussels
  • Tickets restaurants
  • Moitié du Navigo remboursé

Job Specification

Weenect

Information Technology and Services - Brussels, Belgium