Onsite Support Engineer (Puteaux, ITIL, 1st Level Support, AD, VPN, French)
D-ploy (Czech Republic) s.r.o., France

We are currently looking for a junior Onsite Support Engineer to join our team on client's side in Puteaux, France. A great opportunity to work in the IT field with exposure to new technologies and an international environment. The opportunity has a strong focus on service orientation.

Tasks and Responsibilities:

• Maintain the integrity of all computer workstations and associated software within the organization
• Act as the main point of contact for employees who are experiencing computer issues
• Ongoing maintenance and future planning needs of the company's desktop infrastructure
• Monitor the performance of the company's desktop infrastructure
• Resolve software, hardware and device issues reported by the end users
• Installation, configuration and ongoing usability of desktop hardware and software
• IT support relating to technical issues involving Connect client
• Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
• Troubleshoot PC connectivity issues
• Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
• Installation of packaged software and authorized 3rd party software
• Remote access solution (VPN) implementation and support
• Document and update the local client environment
• Escalate service issues when required
• Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
• Oversee the maintenance and tracking of assets
• Business Continuity amp; Disaster Recovery testing
• Advise and train staff on computer operations and software applications
• New staff on-boarding participation

Requirements

• A strong understanding of Information Technology; trends, products and solutions
• 1-2 years' of experience in a similar position in IT Service Desk/Desktop Support
• Customer focused with a passion and drive for customer satisfaction and delivering business values
• Friendly, supportive and flexible personality with quick learning ability
• Solid problem solving and analytical skills
• Ability to work independently as well as willing to follow directions and best practices
• Great communication and interpersonal skills
• Good team player with planning and organizing skills
• ITIL certification is an advantage
• Business fluent in English and French language
• Successful candidates have to declare a Criminal record extract not older than three months

Benefits

• Broad range of activities, tasks and projects
• Further development and professional advancement
• Friendly and international working environment
• Competitive salary and various benefits

Job Rewards and Benefits