Intersec is a leading Fast Data software vendor, designing innovative platforms enabling companies to leverage their Data.
The customer Success Manager is responsible for developing customer relationships that promote retention and loyalty (increase lifetime value of the customer and reduce churn)
Build Key Customer relationships:
Increase retention
Customer Onboarding
Account Escalations
Support or response to any alerts, red flags, poor health: Meet customer expectations by anticipating and orchestrating in the resolution of their top issues, act as an escalation point and collaborate with other departments as needed
Renewals
Follow up on current renewals to avoid any last minute surprise and insure current revenue.
Upsell Campaigns
You’re responsible for Upsell, expansion and upgrades,three core ways in which CSMs can drive his portfolio growth.
Customer Advocacy
Identify opportunities for customers to act as Intersec advocates (e.g. testimonials, case studies),
Requirements
Hard Skills
- Resililent and result oriented with a passion for sales and IT.
- Understanding of various licence of business models (subscription, SaaS, term-licensed).
- Selling on C level in B2B markets.
- In-depth understanding of market research methods and analysis.
- Business cased focus : able to drive a business case, build a value proposition.
- Strong skills on selling on value proposition and customer benefits.
- Experience in transferring knowledge to others (coaching amp; mentoring) is an advantage.
- Solid knowledge of performance reporting and financial/budgeting processes.
- Knowledge of CRM software (Salesforce ideally) and Microsoft Office Suite.
- Availability to travel as needed (2/3 weeks per month after Covid19 crisis).
- Fluency in English (verbal and written) and fluency in French (verbal and written)
- First Experience in selling in Telco environment (Core Network equipment, CRM, VAS Platform). (A plus)
Soft Skills
- Customer Facing.
- Influential communication.
- Highly organized and able to multi-task.
- Demonstrate leadership qualiries.
- Strong negociation skills.
- Trusted advisor // Reliable.
- Experience in documentation creation.
- Patient and active listener.
- Team Player.
- Passion for service
Benefits
Why is this job interesting?
- Strategi