As a Customer Success Manager , you will be in charge of making our customers as successful as possible and achieving retention initiatives. Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you incredibly insightful to Bigblue internal strategy.
INCREASE CUSTOMER RETENTION AND REDUCE CHURN
- Carry out escalation calls and identify blocking points in our Customer Base by analysing contacts
- Organise product training sessions for customers with high contact rates. Accompany customers during the release of new features
- Be an expert on our solution from a product and business point of view.
- Act as the client's spokesperson and communicate to the Product and Supply Chain teams any weaknesses or opportunities for development
SUPERVISE amp; DEVELOP A PORTFOLIO OF MERCHANTS
- Prepare and lead Quarterly Business Reviews. Define each merchant's "success" and help them exceed their ambitions with Bigblue.
- Keep merchants' key metrics up to date and analyse their evolution
- Identify portfolio development opportunities in partnership with the Growth team
CREATE CONTENT
- Write articles for our Help Center
- Identify successful merchants and coordinate the organization of Customer Stories with the Marketing team
- Share our roadmap and identify beta test customers to test features first
Requirements
WHAT YOU'LL NEED
- Language: you're fluent in spoken and written amp;
- 1+ year of client-facing experience
- Organizational skills: you are a hustling multi-tasker and thrive in a fast-paced environment
- Excellent interpersonal skills: your are able to persuasively communicate recommendations and effectively champion customer needs
- Great problem-solving skills, taking a consultative approach to finding the best solution
- You are a true team-player and contribute positive energy to a team
- You have exceptional written and verbal communication skills.
BONUS POINTS FOR
- Entrepreneurial spirit
- Passion about digital and making life simpler with technology
- Fluency in
Benefits
- We offer competitive compensation packages, along with meaningful equity.
- Brand new offices in Paris' biggest tech hub (10th arrondissement)
- Innovative culture
- Early-stage well-funded company
- Founders-led company
- We are a team of foodies, so every single (pre/post-covid) day, lunch is on us. Better said, we're cooking so you'll have access to great food all day long!
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
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