Junior Customer Sucess Manager

Junior Customer Sucess Manager
Bigblue, France

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Master's Degree
Total Vacancies
1 Job
Posted on
Aug 28, 2021
Last Date
Sep 28, 2021
Location(s)

Job Description

As a Customer Success Manager , you will be in charge of making our customers as successful as possible and achieving retention initiatives. Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you incredibly insightful to Bigblue internal strategy.


INCREASE CUSTOMER RETENTION AND REDUCE CHURN

  • Carry out escalation calls and identify blocking points in our Customer Base by analysing contacts
  • Organise product training sessions for customers with high contact rates. Accompany customers during the release of new features
  • Be an expert on our solution from a product and business point of view.
  • Act as the client's spokesperson and communicate to the Product and Supply Chain teams any weaknesses or opportunities for development

SUPERVISE amp; DEVELOP A PORTFOLIO OF MERCHANTS

  • Prepare and lead Quarterly Business Reviews. Define each merchant's "success" and help them exceed their ambitions with Bigblue.
  • Keep merchants' key metrics up to date and analyse their evolution
  • Identify portfolio development opportunities in partnership with the Growth team

CREATE CONTENT

  • Write articles for our Help Center
  • Identify successful merchants and coordinate the organization of Customer Stories with the Marketing team
  • Share our roadmap and identify beta test customers to test features first

Requirements

WHAT YOU'LL NEED

  • Language: you're fluent in spoken and written amp;
  • 1+ year of client-facing experience
  • Organizational skills: you are a hustling multi-tasker and thrive in a fast-paced environment
  • Excellent interpersonal skills: your are able to persuasively communicate recommendations and effectively champion customer needs
  • Great problem-solving skills, taking a consultative approach to finding the best solution
  • You are a true team-player and contribute positive energy to a team
  • You have exceptional written and verbal communication skills.

BONUS POINTS FOR

  • Entrepreneurial spirit
  • Passion about digital and making life simpler with technology
  • Fluency in

Benefits

  • We offer competitive compensation packages, along with meaningful equity.
  • Brand new offices in Paris' biggest tech hub (10th arrondissement)
  • Innovative culture
  • Early-stage well-funded company
  • Founders-led company
  • We are a team of foodies, so every single (pre/post-covid) day, lunch is on us. Better said, we're cooking so you'll have access to great food all day long!
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

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Job Specification

Job Rewards and Benefits

Bigblue

Information Technology and Services - Paris, Île-de-France, France
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