Zapp is building the future of convenience with a full stack approach to on-demand essential items, 24/7, delivered in minutes. Customer obsession is at the heart of everything we do, and from founders to riders we are relentlessly focused on delighting our customers. We are backed by the world's leading investors and our team has scale-up and exit experience at companies such as Amazon, Jumia, Deliveroo, Tesco, Stuart and Just Eat. If you’re ready to help build the world’s most customer-focused company, get in touch.
Zapp has a team culture of customer obsession. The only Zapp team member a customer is likely to ever meet is a Zapp rider. For this reason, we hold our riders to the highest standards in the industry, and we are looking for a rigorous, meticulous individual to hold rider fleet standards high and regularly raise the bar. You will be responsible for training and supporting our riders to ensure they deliver the best performance on customer experience possible.
Responsibilities
- Collaborate with the wider Last Mile Team and BI to develop tools and dashboards to track rider performance on a daily and order by order basis, gleaning actionable insights for opportunities to improve
- Collaborate with lead riders and store managers to identify riders that require a coaching call, conduct those calls, escalating actions to HR when necessary
- Identify performance issue trends, and collaborate with wider Last Mile team to identify appropriate (re)training / incentives / product improvements to improve and enhance rider performance
- Regularly identify opportunities for process automation so that bandwidth can be focused on higher value tasks
Requirements
- Degree from a top university
- Highly numerate and proven analytical skills attention to detail is key
- Ability to work well under pressure and with minimal supervision while working remotely
- Extremely strong interpersonal skills evidenced in previous work experience or extracurricular activities
- Willingness to learn and ability to work proactively
- Previous experience managing high volume workforce in a fast paced environment, e.g. last mile delivery, retail, hotel, restaurants, airlines etc.
Benefits
- Competitive salary amp; equity package
- Enjoy 25 days holiday per year (plus all bank holidays)
- Spend your monthly wellbeing allowance on things that really matter to you via our Juno benefits programme. This can be anything from veggie boxes, to indoor plants, tax advice and much more
- Private health insurance
- Extended sick pay and maternity / paternity leave pay
- We will contribute 3% to your pension
- Make use of our home office allowance for office supplies
- Benefit from our monthly Zapp order allowance
- Be part of a fast-growing company and a super motivated team
At Zapp we embrace diversity. We are committed to creating an inclusive and supportive work environment. We firmly believe that a variety of backgrounds amp; perspectives make our team stronger and brings our product closer to the customer.
As an Equal Opportunity Employer, we make all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.