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Customer Experience Operations Intern
Contentsquare, France
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Aug 4, 2021
Last Date
Sep 4, 2021
Location(s)
Job Description
Contentsquare is a global SaaS technology company that empowers brands to build better digital experiences for all. Not to brag but we have been recognized by Gartner as one of the four most innovative e-commerce technologies in the world, and featured in Wired Magazine as one of Europe’s hottest startups.
Contentsquare has 8 main offices across the world (Paris, NYC, London, Tel Aviv, Munich, Tokyo, Singapore amp; San Francisco) with 750+ clients globally including many accounts from the global Fortune 100. We’ve been experiencing tremendous growth as our team has grown from ~300 to over 850+ employees globally, and raised a $500M Series E funding in May 2021, the biggest total VC funding ever for a French start-up! This announcement garnered more than 350 media placements globally.
We can tell you that this growth is not going to stop here as we are anticipating to hire 1,500+ positions globally within the next few years and are looking for talented people like you - unique, ambitious, and enthusiastic - to join us and help us continue to innovate and improve user experience. YOU keep us going and your creativity drives us to be a better company. Come join the #CSquad family!
In a few words
We're looking for our new Customer Experience Operations Intern, to join our global team of 12 Customer Experience members. The team has members in Paris, New York, London, Munich and San Francisco!
You will report to your manager, John, based in Paris, collaborating every day with internal teams, especially Sales, Customer Success and Business Intelligence as well as external partners. You will work on on-going and new projects whose main goal is to develop and strengthen Contentsquare’s customer base globally.The day-to-day- Manage several projects aiming to scale the team’s initiatives
- Develop and maintain processes for a more accurate understanding of the customer and user base
- Consolidation of different customer data points (customer scores, KPIs, NPS)
- Creation of cross-channel analysis (databases, KPIs, dashboards)
- Facilitate and ease the conception of automated jobs
This will provide the team with unique customer-centric information useful for business and detail Contentsquare’s vision of its customer base.- You can speak and write fluent professional English amp; French.
- You have strong communication skills
- You are curious and have a logical, analytical amp; business mind.
- You are a proactive team-player and also an autonomous problem solver, a solution finder.
- You won't stop digging until you find the right solution.
- You can work prioritize and deliver in an ever-evolving environment
- A first experience or huge interest in the SaaS, tech start-up world is a big plus
- Everyday tool used: Monday, Hubspot, SalesForce
- Optional but would be super appreciated: Notion of HTML - SQL- Python - Data Management amp; Calculations - BI tools such as Data Studio, Power BI
Based in ParisEnd of study internshipStart date: September 2021
Why Should You Apply to Contentsquare? Our mission is focused on empowering everyone to create better experiences for all in the digital world. We invest in our employees through career development amp; opportunities, social events, philanthropic activities, and competitive benefits. You get to collaborate with and learn from smart and creative people around the globe. We are in this together #TeamSpirit.To keep our employees happy and motivated, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:- Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues.- Generous paid time-off policy (every location is different)- We offer many benefits in various countries -- ask your recruiter for more information!- Competitive parental leave policy (it can vary depending on geographic locations)- Fun office culture with a big opportunity to make an impact on our growing global team, culture, including a Culture - Crew for every country to organize regular outings such as game nights, movie nights, and happy hours
#Uniqueness is embedded in our DNA as one of our core values, and we welcome everyone to apply to our positions.
Contentsquare is an equal opportunity employer. Qualified applicant Job Specification
Contentsquare
Information Technology and Services - Paris, France