Account Manager ( Gift ) - North East
Swile, France

Swile (swile.co) is a French start-up created in 2017 by French serial entrepreneur Loïc Soubeyrand : Swile offers digital solutions for employee rewards and benefits (meal/food vouchers and corporate gifts) through a card and an app that also helps foster engagement. We disrupted the traditional and outdated French paper meal voucher market and were able to gain significant traction. After mastering meal vouchers, Swile is now tackling new rewards and benefits (meal vouchers, corporate gifts, transportation and commuter benefits, vacation allowances and more) that will be stored and managed via a single account, card and app. Our ambition is to enable employers to also improve their employees’ engagement and experience by recognizing key moments and milestones of their lives at work. As such, celebrations (birthdays and work anniversaries), money pots, team events, P2P payments among coworkers are brought together in a single app. As of today, we have raised 11 million (Series A) in 2018, 30 million (Series B) in 2019 and more recently, we completed a third round of fundraising (series C) of 70 million, spearheaded by Index Ventures. After an in-depth study of the growth potential for Swile across global markets, the company is poised to expand into the Brazilian market this year as Brazil is the world’s largest employee benefits market and more generally the perfect place to develop our new HR features namely our Engagement offer.
We are looking for a new Account Manager (Gift) based in the North East of France (full remote).
Your tribe:
Have a look at the Sales department Swile is a sales enterprise with more than 150 Business Developers ranging all over France to conquer new companies of all sizes: large accounts, public market, mid market and inside sales. Around 30% are based in Paris, 30% in Montpellier, and 30% full remote.
Your role:We are looking for a new Account Manager (Gift) based in the North East of France (full remote).Your mission

• Retain and develop the customer portfolio
• Retention: monitoring your accounts beyond onboarding and ensuring their permanent satisfaction
• Cross-sell: identify cross-sell opportunities and qualify them for our sales
• Prevention of churn: identify potential cases and put in place action plans to reverse the trend
• The animation of a community of ambassadors

Your Expérience

• Required experience:

• From 3 to 5 years experience in Business Development or Account Management
• Detecting new opportunities in a similar role for customers
• Proposing client-focused solutions based on their needs

• Preferred experience:

• Experience in digital companies
• Good english level

Our culture will match with your ambitions if you are

• A team-player
• A born customer oriented
• Ambitious and dynamic: at Swile, sky's the limit
• Autonomous, organized and resilient
• Reactive in a fast-paced environment and pleasant to work with
• Excellent interpersonal and editorial skills, with exceptional listening skills
• Passionate and curious: you are constantly on the lookout and like to interact with your peers . you are in a state of perpetual learning #testandlearn100% at ease with Salesforce CRM, and other tools like Slack, Google Suite.

Our values

• We are Team-Players: We succeed as a team! Learning, growing and taking off together is what drives us on a daily basis
• We are Doers: Being creative, curious, and wanting to build things with a test and learn mindset, this is who we are!
• We move Fast: The ability to be organized, adaptable and innovative to keep up with technological advancements in the market!
• We Stay Hungry: Our ambition has no limit, and this requires humility, questioning, and the will to always set the bar higher!
• We are Ambassadors: As we are the first and daily users of our product, speaking about Swile gives us pride!
• We cherish our Values: Very committed, Swilers are passionate about maintaining our culture.

Recruitment process

• Video interview: 30-45 minutes
• Hiring manager interview: 45-60min with Didier, our Sales Manager; evaluation of soft/hard skills, teamfit, background, team/job information)
• Business Case: A live simulation to see the candidates rocking during a commercial meeting with Corine our Commercial Director
• Swilers interview: 45 minutes / During this stage all our Swilers can be called in and contribute to a skills assessment of candidates (focus on culture and values). Interviewers will be able to meet candidates without cognitive bias and have constructive feedback on their interpersonal skills and know