Head of Account Management - France
Zego, France
Job Description
We are Zego - a commercial motor insurance provider that powers opportunities for businesses, from entire fleets of vehicles to self-employed drivers and riders. We combine best-in-class technology with sophisticated data sources to offer insurance products that save businesses time and money.
Since our inception, we have believed that the problem with traditional insurance is that it holds businesses back. It’s too expensive and time consuming, and it no longer suits businesses who use vehicles to earn money. Our products represent a solution to this problem for businesses based across the UK, Europe and beyond.
So far, we have raised over $200 million in funding and we were the first UK insurtech to be valued at over $1 billion. We were also the first to be awarded our own insurance license and recently won Tech Company of the Year 2020.
At Zego, we are proud to say we have a diverse and inclusive team, unified by our shared values and mission. Our people are the most important part of our story and everybody at Zego, no matter their role, has an integral part to play.
The B2B Account management team looks after Zego’s fleet customers from the moment they sign up for a policy throughout their insurance lifecycle. We help them get set up, understand how the policy works, advise them on how to improve performance so that they can get the best price at renewal and eventually lead the negotiation and closing of renewals every year with our current customers. The team is a mix of creative problem solvers, process-orientated planners, custom-centric and commercially minded account managers. Our goal is to retain and grow customers whilst giving them the insight and tools to perform at their best; we do that by working as a team, taking the wheel to solve problems and continuously pushing for progress.
Reporting to the Director of B2B, you will be responsible for delivering the monthly targets for current business, running smooth processes for existing customers and ensuring we renew our customers at the end of their policy each year. You will also have to play a key role with our broker partners who are at the forefront with our customers. Your ability in growing, developing and retaining people will be a key asset in this role.
- Coaching and managing our amazing team of Account managers and executives
- Achieving and encouraging the team to achieve growth within policy and retention at the end of policy
- Ensuring that Zego maintains a high quality experience for customers and brokers through the products and services we offer.
- Work with internal teams to ensure our account team is equipped with the tools needed to ensure our customers’ processes are being run effectively and efficiently
- Implementing strategies to help customers continuously improve performance
- Working closely with your counterparts in Marketing, Client Operations and Sales to deliver the best experience to our customers and performance to the business
- Delivering on our company OKRs
- You truly enjoy managing and nurturing team members - and have previous experience of having done so
- You have proven experience in client and account management, managing a range of customer types from C-suite clients to small business owners.
- You are very commercially minded with a good grasp of growth levers and experience in negotiating commercials
- You have strong numerical and analytical capabilities allowing you to understand complex performance metrics (e.g.loss ratio’s) and deliver relevant performance analysis for current customers
- Nurturing our Top Tier customers and broker partners, supporting the team to run QBRs and key negotiation meetings
Zego has a truly international and inclusive team, unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise, enthusiasm and who are motivated by change. There’s plenty of room to learn and grow, as part of our ongoing training programmes or directly from other experts. You’ll work alongside a talented group of people who respect each other's differences and seek to understand fresh perspectives.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.