COMMUNITY MANAGER English and Spanish speaking
EMF Media, France
Job Description
We are Hiring for Community Manager
A good Community Manager is someone who knows their customer needs, wishes and dreams. She/He should be well versed in the value delivered to customers and the problems customers are trying to solve providing value in different aspects of their consumer journey.
As a great Community Manager, you have exceptional oral and written communication skills and are able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.
Does this sound like you? Continue reading!
Requirements
What you will do:
- Set and implement social media and communication campaigns to align with marketing strategies
- Provide engaging text, image and video content for social media accounts
- Respond to comments and customer queries in a timely manner
- Monitor and report on feedback and online reviews
- Organize and participate in events to build community and boost brand awareness
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency
- Liaise with Development and Sales departments to stay updated on new products and features
- Build relationships with customers, potential customers, industry professionals and journalists
- Stay up-to-date with digital technology trends
What we expect from you:
- 3+ years of experience in owning and scaling social channels in a high growth environment.
- Proven work experience as a community manager
- Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
- Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
- Excellent verbal communication skills
- Excellent writing skills
- Hands on experience with social media management for brands
- Ability to interpret website traffic and online customer engagement metrics
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask
- Seasoned experience in content research, content creation
- Experience with online community building.
- Data-driven and highly analytical.
- Proficiency with Google Analytics.
- Proficiency with social media analytics.
- Proficient in English (native/bilingual) and German.
Who we are:
We’re not your typical agency.
I know, I know--every agency says that, but not every agency can back it up.
We don’t work with established brands.
We. Establish. Brands.
We scale new businesses from zero, nothing, to.as far as they dare to go. We’re a full-service growth incubator that treats your startup as if it were our own baby.
So how can you stay positive in a cut-throat, ever-changing e-commerce world? Be a learner. Be bold. Be a chameleon. Be ambitious yet compassionate. Promote solutions over problems, initiative over inaction, and delivery over delay.
It’s what we DO, and we’ll DO the same for you.
We are partners. We collaborate, we develop, we perform. Together.
And together, we are always stronger.
Even better: we commit to our collaborations, develop widely, efficiently, and perform HIGH
Passionate Learners: Go beyond routine. Love the game of growth.
Transparent: Promote an open, honest company culture.
Entrepreneurial: Be accountable. Be proactive. Challenge yourself amp; others.
Highly Adaptive: Anticipate change. DO what’s needed to move forward.
Result-driven: Define goals. Make smart decisions. Perform to achieve.
Benefits
What we offer:
At EMF Media, we offer you:
- Unlimited growth opportunities at speed with a group of smart, like-minded people;
- Training on other marketing channels
- Access to private masterminds
- Access to paid learning
- Possibility to become a role model in the industry
- Fully remote amp; fully flexible working schedule.
- The competitive salary and possible bonuses as you grow.
To apply please fill in the form here: https://form.asana.com/?hash=64d43336fdd7411b539aa.