Account Manager - 12 months FTC
Feed Agency, France
Job Description
The Feed Way
Feed is an award-winning, full-service agency providing conversion with heart. We create emotive yet conversion-focused ideas, campaigns, and products that change perceptions, shape new behaviours, and shift market share.
Feed helps hungry brands stand out at speed and sell at scale. We utilise bespoke technology to create compelling digital campaigns working with clients like Virgin, Ancestry.com and eBay to name a few.
The Impact You’ll Have
We’re expanding and opening an office in Paris. We're looking for an Account Manager to work onsite with eBay. You will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team.
You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries; while maintaining agency profitability and a high level of creative integrity.
Day to day
- Manage, draft and review client briefs
- Ensure client deadlines are met across multiple campaigns and leasing with the Account Director on the teams capacity
- Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
- Clearly and effectively distill and transfer client feedback to designers, copywriters
- Prioritising workloads for the team, and escalating when needed
- Ensure client requirements are met whilst protecting Feed brand values
- Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
- Build excellent working relationships with key clients by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
- Ensure high standards are maintained and add value wherever possible
- Ensure success criteria are met and projects are delivered to time and to budget
- Maintain a good knowledge of all Feed products and services and actively promote them to clients
- Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively
- Work with the team to determine and test creatives across client owned channels
Requirements
- 2-4 years client services experience within an agency environment
- Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience
- Extremely organised, with the ability to manage multiple projects simultaneously
- You are ambitious with the ability to think strategically, contribute something new to the agency
- Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
- Highly motivated to learn, grow and improve
- Personable, approachable demeanor and motivating team player
- Moderate understanding of production and interactive processes
- Excellent oral and written communication skills
- Superb planning and organisation ability
- Ability to manage and develop client and supplier relationships
- Basic understanding of financials to effectively manage budgets
Benefits
- Flexible working
- Feed Wellbeing - People are the very heart of who we are, and we are dedicated to supporting you to feel comfortable, healthy and happy at work
- Feed Kudos - Be recognised and rewarded for going the extra mile and helping the business exceed its goals
- Feed Knowledge - Want to learn a new tool or subscribe to a newsletter? We’ll provide an allowance to support your professional development
- Feed Talks - Sharing professional knowledge from members of the team
- Feed Social - Early finish every other Friday, Pizza Friday’s, Weekly, monthly and quarterly social
- Buddy Program - All new joiners will be paired with a ‘Feed Buddy’ to help them through their first weeks’
As a global agency, we want our team to reflect the diverse and multicultural world we live in.
We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.
Feed Communications collects and processes personal