More than 60% of online businesses have plans to participate in the marketplace platform economy, and for good reason: platform companies are twice as profitable and benefit from more sustainable growth, resilience and agility.
Mirakl’s mission is simple. We help our clients seize this platform opportunity by providing the unrivalled expertise, technology, and partner ecosystem that B2B and B2C organizations need to launch and grow their own online marketplaces.
Mirakl’s latest $300M fundraising values Mirakl at $1.5B, and places it among the most dynamic players in eCommerce, globally. With this funding, Mirakl will hire 1,000 passionate new Mirakl workers over the next 3 years. Mirakl is proud to be part of the Next40 and FrenchTech120.
As Mirakl continues to grow, we’re committed to staying true to our core values: get things done, go above amp; beyond, succeed through expertise, work hard together, and satisfy amp; empower clients.
Mirakl is:
- The leading marketplace SaaS platform, at the heart of digital transformation, for the world's most forward-thinking organizations
- A hypergrowth company with a global presence, and 450+ employees in 11 countries with offices in Paris, Boston, London, Munich, Barcelona, Stockholm, Bordeaux, Sydney and São Paulo
- Enabling over 300 of the world’s leading companies including ABB, Astore by AccorHotels, Best Buy Canada, Carrefour, Catch Group, Changi Airport, Darty, Metro, The Kroger Co., Satair, Siemens Mobility, and Toyota Material Handling to accelerate their digital transformation with a business model that is adaptive to a changing business landscape
To support this rapid adoption of the marketplace model, and take an active part in our growth, Mirakl is looking for a B2B Senior Solution Consultant.
This role can be based either in Paris, Munich or Barcelona.
Role
The B2B Solution Consulting team provides functional support and expertise to our clients that are influential B2B distributors such as Conrad, Satair, Metro or B2B manufacturers such as Airbus, HP, Siemens or Toyota.
As a B2B Senior Solution Consultant, you will be the go-to Mirakl expert and trusted advisor, supporting the functional implementation of our platform within our B2B clients’ e-commerce ecosystem.
The B2B Senior Solution Consultant will be responsible for the successful implementation of Mirakl Solution into our EMEA clients' systems. This role requires a deep knowledge of eCommerce ecosystems and an eagerness to help clients go-live on the platform quickly and successfully.
The role will also require you to:
- Conduct workshops and ongoing trainings/update meetings with customers and partners.
- Provide resolutions or suggested workarounds for issues when they arise. Drive issue resolution in a timely manner.
- Educate the customer on the value proposition of the Mirakl Marketplace Platform and participate in deep architectural discussions to ensure solutions are designed for successful deployment.
- Act as a technical liaison between customers and product teams to help evolve the Mirakl platform.
- Devise strategies for improving delivery workshops based on tangible feedback from customers.
- Contribute to the development of the delivery team's methodology, knowledge base, and tools.
Responsibilities
- Product Expertise: Develop and maintain a deep understanding of Mirakl’s Platform and services, as well as the best practices and how these provide value to our customers. Utilize this knowledge of our product to support and guide our customers in making the right configuration and integration choices.
- Deliver Value amp; Satisfaction: Kick-off new engagements by understanding the customer strategy, highlighting challenges and aligning core Mirakl Marketplace capabilities in order to establish the best solution and strategy. Always balance time-to-market, quality and priorities to ensure successful deliveries.
- Collaboration amp; Constant Innovation: Work with different internal teams such as the Product team to provide valuable feedback and bring ideas to constantly evolve our product, the Sales teams to confirm the scope of the project, as well as Support teams and Account Managers to help transfer knowledge gained during the project phase.
- Technical Aptitude: Serve as a Mirakl functional expert able to understand and speak to current web technologies such as Restful API’s, and popular web frameworks used by our customers. Conduct training sessions on Mirakl’s products via webinars or in-person to ensure end-user ease of use across all audiences.
Requirements
The ideal candidate will have:
- Graduated with a Master or Degree in Business, Project Management, Web