Be part of our mission to disrupt the healthcare and democratize data driven medicine! SOPHiA is looking for a Sales Coordinator for Western Europe.
As a Sales Coordinator, you report to the Western Europe Regional Sales Director and you will be handling a wide range of administrative and operational related tasks to support the needs of the Western Europe Territory. You will work closely with the teams in charge of Logistics, Finance, Sales Operations and Marketing based at the headquarters.
Additionally, you will act on all the processes deriving from deals signatures and will communicate with customers to streamline the customer experience.
To be successful in this role, you should be organized, flexible and enjoy the challenges of supporting a fast-growing business. This is a strategic role that requires a combination of focus, flexibility and teamwork.
As Sales Coordinator for Western Europe Territory your responsibilities are (but not limited to):
- Manage administrative tasks and inter-department processes following deals signatures. The sales coordinator will streamline communication and processes for logistic, finance and CRM data quality.
- Communicate with customers, global partners and local distributors for upgrades in documentation, processes, product codes, etc.
- Respond to inquiries from customers and give after-sales support when requested
- Inform customers directly of unforeseen delays or issues
- Support the headquarter marketing team in planning in-house or off-site activities, conferences, workshops or congresses
- Help in the update of distribution contracts’ addenda
- Maintain constant routine contact and coordination with Sales Managers
Logistic operations
- Maintain frequent communication between customers' supply chain/purchasing departments and headquarters’ supply chain teams to help in the proper management of purchase orders
- If necessary, support the tracking and recovery of shipments
- Support customers and the logistic team when issues on merchandise shortages, overages and replacement occur
Finance operations:
- Along with the finance team, check customer usage, ensure correlation and correct invoicing
- Investigate the root cause of invoicing issues in coordination with finance department and customer
Public tender operations:
- Monitor, verify and inform the Sales Managers on local public biddings notices, in coordination with Sales Operations team
- Support bidding processes
- Keep registers and documentation up-to-date on different platforms
Requirements
- Professional Degree on Business Administration, information management or equivalent
- 3-5 years of experience in an administrative/financial position, ideally within the Life Science, Diagnostic or Medtech industry
- Proficient user of MS Office products, strong Excel and PowerPoint skills
- Excellent organizational skills and attention to detail.
- Multi-lingual capabilities: French and English mandatory (Spanish will be a plus)
- Ability to work independently and in a team environment
- Diplomatic, forward-thinking, and capable to work under tight deadlines
Benefits
- Career opportunities in a fast-growing company with worldwide reputation
- A flexible and friendly working environment with a collaborative atmosphere
- An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness.
- A fast-growing company with plenty of opportunity for personal growth and development
Start: ASAP (or as agreed)
Contract type: permanent full-time
Application process
If you think you fit this position, please send a CV and a cover letter. Please note that incomplete applications will not be considered.
After an initial screening process, candidates will be invited for remote interviews. Selected candidates will then be invited for personal interviews.