Knowledge Manager
Jellysmack, France

The Operations team of the Creator Program is looking for a Knowledge Manager to support the creation and management of creators and platforms guidelines used by the operation teams. This role requires synchronizing numerous stakeholders within the organization at both a business and operational level, owning the knowledge management roadmap and working closely with content strategy, community management and video editing teams.

Activities

• Collect, organize, synthesize and manage creators and platforms guidelines, leveraging operational teams inputs
• Design, set-up and maintain reliable and scalable knowledge management processes in order to ensure that guidelines are complete, up-to-date, shared and properly used
• Anticipate and deal with knowledge transfer topics
• Set-up the right tools and interface for knowledge management and sharing (e.g., Notion, Slack)
• Train and coach team members on our knowledge management tools and processes
  

Profile

• Minimum of 2 years experience
• Previous experience as a knowledge manager
• Previous experience in designing and implementing processes
• Highly structured, organized and with previous project management experience
• Good communication and relationship skills
• Excellent written skills (English and French)
• Natural ability to get things done
• Interest for social media and the creator economy is a plus
• At ease with all types of digital tools (e.g. Notion)
• Self-starter, entrepreneurial, and highly motivated to work in a dynamic team and environment

Job Rewards and Benefits