Mirakl is powering the platform economy byproviding the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:
Mirakl has grown its headcount by 200% in the past two years and will continue to bring aboard the best and brightest in 2020 and beyond. By 2020, Gartner predicts that over 50% of all online sellers will adopt marketplaces or include third-party sales in their eCommerce ecosystems.
To support this rapid adoption of the marketplace model and further accelerate our growth, Mirakl is looking for a Level 1 Support Agent dedicated to our US and South American clients.
About the team
Our Support team is comprised of 4 people and interacts with Technical Project Managers, Product Managers, the production team and developers.
At the very heart of our activity, you will have the opportunity to work with international clients from very different sectors. Come and join our dynamic team with a strong team spirit!
It will lead the way to numerous professional perspectives.
About the job
You make a first analysis of our clients’ requests via our ticketing tool. Your role is:
Finally, thanks to your interpersonal skills, pedagogy and capacity to suggest appropriate solutions, you inspire confidence in clients and build trust.
Based in Paris, you will be dedicated to our US and South-American clients. As such, please note that your working hours will be 3pm - 11pm (Paris time).
Requirements
Benefits
Super locaux flambants neufs au plein cœur de Paris
50% du transport remboursé
Mutuelle payée par l'entreprise
10 de tickets restaurant par jour
Remboursement de l'abonnement internet et téléphonie mobile