Customer Success Manager, RD SMB (Remote)
Veeva Systems, France

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 25, 2021
Last Date
Apr 25, 2021
Location(s)

Job Description

Veeva is a mission-driven organization that aspires to help our customers in LifeSciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation, you will also work for a company focused on making a positive impact on its customers, employees, and communities.
The Role
The success of our customers is Veeva's mission and our commitment, delivered by fostering a pro-active partnership and providing best-in-class services. Our Customer Success Manager (CSM) team is specifically focused on the success of our small and mid-market customers, a fast-growing and exciting segment of the industry!Our SMB CSMs are highly skilled individuals with strong life sciences industry experience, who support customers across the entire Ramp;D applications. CSMs are engaged with each assigned customer to discuss Product usage and strategic growth. Combining our customer knowledge with product expertise, we help customers identify areas of improvement, develop best practices, and drive industry transformation. What You'll Do
  • Align with Ramp;D SMB customer application owners to promote strategic focus and strong program management across the Development Cloud (i.e. Clinical, Quality, and Regulatory)
  • Evaluate how customers manage their Vault investment amp; identify efficiency and effectiveness gains
  • Guide customers through Vault products best practices via community meetings and webinars
  • Guide customers through release cycles to optimize consumption of Veeva releases (e.g. change management and validation)
  • Partner cross-functionally for small and mid-market customer success and business requirement fulfilment
Requirements
  • Hands-on experience using and/or implementingRamp;D (RIM, Quality, Clinical)software
  • 5+ years of experience in Life Sciences, preferably with small-to-midsize businesses
  • Demonstrated experience managing complexity within a Life Sciences organization
  • Must be able to take complex business and software concepts and articulate them to an audience of varying perception levels
  • Strong organizational, written and verbal presentation skills are essential
  • Self-starter with strong time management skills
  • Bachelor's Degree
Nice to Have
  • Direct experience working with Regulated Content management systems within Life Sciences organization(s)
  • Experience working within a life sciences software or consulting company
  • Participation in industry efforts outside of day-to-day job responsibilities
  • Detailed understanding of emerging industry best practices, trends, and/or standards
Perks Benefits
  • Allocations for continuous learning amp; development
  • Health amp; wellness programs


Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Job Specification

Job Rewards and Benefits

Veeva Systems

Information Technology and Services - Berlin, Germany
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