Veeva is a mission-driven organization that aspires to help our customers in LifeSciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation, you will also work for a company focused on making a positive impact on its customers, employees, and communities.
The RoleThe success of our customers is Veeva's mission and our commitment, delivered by fostering a pro-active partnership and providing best-in-class services. Our RIM Customer Success Manager (CSM) team is specifically focused on the success of our Vault RIM Enterprise customers.Our RIM CSMs are highly skilled individuals with strong life sciences industry experience and regulatory systems know-how. Combining our customer knowledge with product expertise, we help customers identify how to add value, adopt best practices, and drive industry transformation.
This person will have the possibility to work remotely.What You'll Do
- Own a Customer Success strategy for Enterprise and Emerging Mid-sized customers.
- Establish relationships and consistent touchpoints with assigned customer contacts.
- Effectively demo Vault capabilities including use-cases, best practices, challenges, and how to address known gaps.
- Guide customers on best practices to optimize consumption of Veeva releases (e.g. change management and validation).
- Influence and drive change within customer organizations, including governance, consulting, key business process reviews, application reporting/adoption initiatives, feature enablement.
- Build and manage customer working groups and communities so that Ramp;D customers have an avenue for peer-to-peer interactions and the development of standards.
Requirements
- 10+ years’ experience working with life sciences companies in the regulatory domain with demonstrated understanding of drug development processes and technologies.
- Proven track record of leading implementation projects as a consultant, business analyst, or IT lead and/or business sponsor.
- Must be able to take complex business and software concepts and articulate them to an audience of varying perception levels.
- Ability to balance day-to-day project execution and long-term Customer Success within a fast-paced, collaborative team environment.
- Proven ability to work both independently and in teams in a dynamic, fast-moving environment.
- 5+ years' in a consulting practice or technology firm.
- Bachelor's Degree
Nice to Have
- Direct experience implementing /consulting on known regulatory technologies - e.g. Vault RIM, Open Text, DXC FirstDoc, Acuta, Extedo, Amplexor to Paraxel Liquent.
- Participation in industry efforts outside of day-to-day job responsibilities.
- Detailed understanding of emerging Regulatory / Industry best practices, trends, and/or standards.
Perks Benefits
- Allocations for continuous learning amp; development
- Health amp; wellness programs
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.