Sales Operations Manager / Directeur Des Opérations De Vente
Mailgun, France

The Sales Operations Manager oversees support functions essential to sales force activity and productivity. These include planning, reporting, quota setting and management, sales process optimization, sales job design, sales training, sales program implementation, sales kit improvement, sales compensation design and administration, sales incentive administration, internal/External lead generation program.

The Sales Operations Manager is responsible for the overall productivity and effectiveness of the assigned sales organisation. Reporting to the Global Head of Sales Operations, the Sales Operations Manager also works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organisation supported.

• Coordinate Inbounds management, Lead Generation Program, Mailgun Contest, Cold-calling campaign and international blitz campaign in collaboration with the Marketing team.
• Coordinates sales forecasting, planning, and budgeting processes used within the sales organisation. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organisation planning efforts. As needed, coordinates planning activities with other functions and stakeholders within the firm.
• Supports the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources.
• Works to ensure all sales organisation objectives are assigned in a timely fashion.
• Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales processes and tools quality and prioritise opportunities for improvement.
• Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organisation of continuous process improvement.
• Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organisation. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed.
• Implements enabling technologies, including CRM (SDFC), to field sales teams. Monitors the assigned sales organisation’s compliance with required standards for leveraging and maintaining CRM data (SDFC).
• Coordinates training delivery to sales, sales management, and sales support personnel in the sales organisation supported. Provide input to senior leadership in the development and administration of sales incentive compensation programs.
• Working with Accounting, Finance, and Human Resources, provides assistance with sales incentive compensation administration on an as-needed basis, or when required to arbitrate or clarify the application of sales compensation program policies and procedures.
• Directs and supports the consistent implementation of company initiatives.
• Builds peer support and strong internal-company relationships with other key management personnel.
• Personal Direct Sales Quota: in charge of direct sales cycle on Small Business targeted market.

• Achievement of sales, profit, and strategic objectives for the business unit supported
• Accountable for the one-time implementation of sales organisation quotas and performance objectives
• Accountable for the thorough implementation of sales organisation-impacting initiatives
• Responsible for the efficient allocation of technology, support, and training resources impacting the sales organisation
• Accountable for accurate and on-time reporting essential for sales organisation effectiveness
• Achievement of strategic objectives defined by company management

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Le directeur des opérations commerciales supervise les fonctions de soutien essntielles à l'activité et à la productivité de la force de vente. Ces fonctions comprennent la planification, le reporting, l'établissement et la gestion des quotas, l'optimisation des processus de vente, la conception des postes de vente, la formation à la vente, la mise en œuvre des programmes de vente, l'amélioration des kits de vente, la conception et l'administration de la rémunération des ventes, l'administration des primes de vente, le programme de génération de prospects internes/externes.

Le directeur des opérations commerciales est responsable de la productivité et de l'efficacité globales de l'organisation commerciale qui lui est confiée. Sous la responsabilité du chef mondial des opérations de vente, le directeur des opérations de vente travaille également en étroite collaboration avec les parties prenantes internes et externes pour s'assurer que les objectifs et les priorités appropriés sont mis en œuvre au sein de l'organisation de vente soutenue.

MISSIONS :

• Coordonner la gestion

Job Rewards and Benefits