CRM Manager - Consultant Marketing Clients
Jellyfish Group Ltd, France

The CRM Manager serves as a main point of contact for the client at all stages of the project - from the proposal generation through to overseeing the execution and delivery.

He / she is responsible for managing all aspects of the client CRM strategy, which will include the development of:

• Roadmaps e.g Improve data quality and customer profiling
• Campaigns conceptualization and analysis
• Clients interviews (to understand their situation, needs, lack of knowledge, expectations.)
• Database growth tactics .

Also supports other experts to delivery of:

• Database analysis
• Customer profiling. The CRM Manager presents the deliverables to the clients

• Creates the A-Z of the CRM strategy and process
• Knows technical solutions (CRM, CDP, data lake, marketing automation)
• Understands and develop customer journeys
• Provides in-depth analysis and regular reporting in order to assess performance against business goals
• Ensures that GDPR and all other legal compliance has fully adhered
• Supports other experts of Jellyfish (data, creative, products) to addressing the global requests of the clients

Requirements

• Be both technically and strategically minded
• Proven ability to manage and deliver complex clients projects
• Great communication skills with the ability to manage internal and external stakeholders
• Deep understanding of GDPR / Privacy standards
• The ability to balance long-term strategic thinking with day-to-day operational activity
• Be creative and proactive

Benefits

• An ultra stimulating work environment in contact with high-level customers
• Possibilities of multiple evolutions, on different positions and internationally
• Competitive salary, based on experience (Fix Salary, Bonus and Anniversary Increase)
• A complete range of training courses and projects to enable you to be a driving force in your professional development and to perfect your expertise all along your journey within Jellyfish
• 50% contribution on your public transport fees
• Alan for your Health Insurance
• And much more .

Job Rewards and Benefits