Customer Success Manager - Saas Product

Customer Success Manager - Saas Product
Jellyfish Group Ltd, France

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
Mar 1, 2021
Last Date
Apr 1, 2021
Location(s)

Job Description

About Jellyfish

Jellyfish, delivers digital marketing solutions across the world for a host of impressive brands from their offices in the US, Europe, Asia and South Africa. Jellyfish's award-winning combination of technology and talent help it to deliver paid media, UX, SEO, social media, analytics, optimization, creative and development solutions.

Seelk

Seelk, now part of Jellyfish, is one of the global leaders in retail-media software for Amazon. We empower brands with industry expertise and cutting-edge technology to help them achieve sustainable business success on the Amazon ecosystem globally. Based on a unique tech platform that analyses all business drivers on Amazon, we support brands from kickstarting their businesses to activating Retail Media strategies on the various marketplaces worldwide.


Your Mission:

Increase sustainable proven value out of Seelk Studio for both Customers and the Company.

As Customer Success Manager - Product/Platform, your job will be with the Product Team to drive product global engagement and increase sustainable proven value for both Customers and the Company.

You'll produce onboarding and product adoption efforts over the long term, and focus on measurable and achievable goals. You'll also be responsible for building and maintaining documentation and support systems to address customer questions and issues.

Objectives :

  • Understand the product roadmap and vision, master all main product features, and become a product specialist!
  • Align with Client managers to work directly with a portfolio of 30 existing brands.
  • Train on technical aspects (Setup/Troubleshoot) to support new and existing users.
  • Identify priority customer channels to develop to communicate proactively.

Responsibilities :

  • You’ll be measured on Adoption/Retention/Satisfaction and Growth.
  • Accountable for all the operational life cycle of a brand on Seelk Studio: Setup / Training / Adoption / Engagement / Support
  • Directly aligned with the account team on all the business milestones : Contract Signature / Upsell / Renewal
  • Ensure cross-team communication between client, product and engineering team.
  • Prepare and deliver reporting on product analytics, and business metrics.

Requirements

  • 2+ years experience in customer success, product adoption or similar.
  • Business background with passion for tech OR
  • Technical background with passion for serving customers
  • Excellent organization and analytical skills
  • Experience identifying goals, metrics and analytics to measure product value
  • Fluent in English and a second language is a plus.

Benefits

  • An ultra stimulating work environment in contact with high-level customers
  • Possibilities of multiple evolutions, on different positions and internationally
  • Competitive salary, based on experience (Fix Salary, Bonus and Anniversary Increase)
  • A complete range of training courses and projects to enable you to be a driving force in your professional development and to perfect your expertise all along your journey within Jellyfish
  • 50% contribution on your public transport fees
  • Swile Card (ex LunchR)
  • Alan for your Health Insurance
  • Gym and massage Room in the building
  • And much more .

Job Specification

Job Rewards and Benefits

Jellyfish Group Ltd

Information Technology and Services - Tokyo, Japan
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