More than 60% of online businesses have plans to participate in the marketplace platform economy, and for good reason: platform companies are twice as profitable and benefit from more sustainable growth, resilience and agility.
Mirakl’s mission is simple. We help our clients seize this platform opportunity by providing the unrivalled expertise, technology, and partner ecosystem that B2B and B2C organizations need to launch and grow their own online marketplaces. Mirakl’s latest $300M fundraising values Mirakl at $1.5B, and places it among the most dynamic players in eCommerce, globally. With this funding, Mirakl will hire 1,000 passionate new Mirakl workers over the next 3 years. Mirakl is proud to be part of the Next40 and FrenchTech120.As Mirakl continues to grow, we’re committed to staying true to our core values: get things done, go above amp; beyond, succeed through expertise, work hard together, and satisfy amp; empower clients.Mirakl is:
- The leading marketplace SaaS platform, at the heart of digital transformation, for the world's most forward-thinking organizations
- A hypergrowth company with a global presence, and 350+ employees in 11 countries with offices in Paris, Boston, London, Munich, Barcelona, Stockholm, Bordeaux, Sydney and São Paulo
- Enabling over 300 of the world’s leading companies including ABB, Astore by AccorHotels, Best Buy Canada, Carrefour, Catch Group, Changi Airport, Darty, Metro, The Kroger Co., Satair, Siemens Mobility, Tetra Pak, and Toyota Material Handling to accelerate their digital transformation with a business model that is adaptive to a changing business landscape
To support this rapid adoption of the marketplace model, Mirakl is looking for a Customer Success Assistant, Paris based.
As Customer Success Assistant, you will report to the Executive Assistant and will play a key role within the team supporting two Executive Vice Presidents. Your responsibilities will include :
- Managing the executive's day-to-day calendar, including making appointments and prioritizing the most sensitive matters
- Coordinating travel arrangements for Executive Vice Presidents and other Customer Success team members
- Providing administrative assistance including expense management for EVPs
- Performing event organization such as Customer Success kick off meetings and Quarterly Business reviews
- Putting in place a consistent cadence of executive meetings with top Customers
- Working closely with the Customer Success Project Management Officer on selected cross-functional projects (e.g., overall Customer Success Team agenda, preparation of various internal meetings, management of client's contact list.)
Requirements
- Has +5 years of experience, ideally in a similar role
- Is a strong internal communicator and collaborator
- Is organized, structured and has a lot of drive with a can-do / will-do attitude
- Must thrive in a dynamic, challenging, fast-paced work environment
- Speaks English and French fluently - another language is a plus in a context of international expansion