Are you ready to jump start your career with a leader in customer experience?
We are looking for a TrainingProject Manager (M/F) who is passionate about retail, luxury industry and customer experience.
Here, passion, integrity and can-do attitude are always top of mind.
You will design training content corresponding to our clients' retail and operational needs. The focus is mainly on soft skills in customer experience rather than product or brand content training.
As our Lamp;D Project Manager, your job will be to create customized training content based on our client’s specific needs, and to coordinate people and processes to ensure that our Lamp;D projects are delivered on time and produce the desired results. You will be the go-to person for everything involving your allocated project's organization and timeline.
Ultimately, you will help our clients succeed by training and developing their people.
Your essential duties will be:
- Coordinating international training amp; coaching projects, ensuring project implementation, follow-up and reporting, measuring training impact and GAP analysis and providing administrative support.
- Preparing training commercial proposals and assisting the consultant in the commercial process
Requirements
University Degree in Pedagogical Engineering (with a strong digital focus), Marketing or Communication, Master’s Degree preferred
Fresh graduated First work experience in retail / training and development / international environment is a plus
Some knowledge of distant learning methodologies
Excellent written and oral skills in English are a must
Ability to speak and write Italian is a plus
Ability to foster great working relationships internally and externally
Strong conceptual thinking and analytical ability
Understanding of the Luxury and premium sector
Effective organization and project management skills
Our work is exciting, and every single day is different. Come and join us!
About our Group:
Customer Experience Group is the alliance of three leading agencies, Wisely Insights, Albatross CX and Face2Face, offering together a platform that elevates customer experience. The Group caters to 200 of the world’s iconic premium and luxury brands and helps them transition from a transactional model towards a personalized relationship and emotional model through research, consultancy, experience feedback, training and coaching.
It allows brands to better understand not only what drives advocacy but also their performance vs their peers. Operating in 70 countries through its 17 global offices, Albatross CX delivers 360-degree customer experience framework to over 200 of the world’s most prestigious brands.
If you want to know more about us, please visit our website:
https://www.customerexperiencegroup.com/