Product Specialist
Scratchpad, France
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 20, 2021
Last Date
Mar 20, 2021
Location(s)
Job Description
Scratchpad is pioneering a workspace for revenue teams and we're looking for Product Specialists who are naturally curious and thrive on building champions out of every customer. Since our users are salespeople, this is a unique role for anyone with sales experience who is motivated by delighting customers more than just a signed contract.
You'll get to wear many hats and one of them is Doctor. Only kidding, but we do prefer you to take a consultative approach when onboarding new users. This means asking tons of thoughtful questions, active listening and being a product expert. Your ultimate goal is to delight customers by showing them new ways of working, some of which even make using Salesforce enjoyable - yes, it's possible!
As the first impression, you have an opportunity to set the tone for the user's experience. It's easily one of the most impactful roles at Scratchpad, no pressure. If you're a growth-minded team player who enjoys sparking happiness in someone's day, we'd love to chat with you!
SCRATCHPADWe genuinely care about creating a delightful product experience that has a meaningful impact on how revenue teams work. We believe salespeople deserve to focus on what matters (selling) instead of suffering from tedious data entry. Based on the incrediblecustomer lovewe’ve received, we have a fantastic start towardsdominating this massive opportunity. Customers aren’t the only ones who recognize our worth, top-tier investors likeAccelamp; Craft Ventureshave partnered with us as well.
We'regrowing fast and searching for those who align withour values, have strong empathy, and get stuff done. We are adiverse teamworkingfully remote,which means you get to challenge conventional wisdom, think globally, and do your best work all from the comfort of your own home office.YOUR IMPACT
You'll get to wear many hats and one of them is Doctor. Only kidding, but we do prefer you to take a consultative approach when onboarding new users. This means asking tons of thoughtful questions, active listening and being a product expert. Your ultimate goal is to delight customers by showing them new ways of working, some of which even make using Salesforce enjoyable - yes, it's possible!
As the first impression, you have an opportunity to set the tone for the user's experience. It's easily one of the most impactful roles at Scratchpad, no pressure. If you're a growth-minded team player who enjoys sparking happiness in someone's day, we'd love to chat with you!
SCRATCHPADWe genuinely care about creating a delightful product experience that has a meaningful impact on how revenue teams work. We believe salespeople deserve to focus on what matters (selling) instead of suffering from tedious data entry. Based on the incrediblecustomer lovewe’ve received, we have a fantastic start towardsdominating this massive opportunity. Customers aren’t the only ones who recognize our worth, top-tier investors likeAccelamp; Craft Ventureshave partnered with us as well.
We'regrowing fast and searching for those who align withour values, have strong empathy, and get stuff done. We are adiverse teamworkingfully remote,which means you get to challenge conventional wisdom, think globally, and do your best work all from the comfort of your own home office.YOUR IMPACT
- Become a leading expert on revenue team workflows and productivity
- Perform 1:1 onboarding sessions with our users (primarily account executives, but can also include SDRs, AMs, sales managers and leaders)
- Delight our users by upgrading their workflows; teach them new ways of being more productive using Scratchpad
- Be the voice of the users and build longer term customer relationships to foster brand loyalty
- Experiment with new onboarding flows to accelerate growth
- Identify and report any user issues and provide product input based on what you see with user experience
- Inform and influence our overall growth strategy and scale user growth across companies by encouraging champion referrals, asking for intros, proactive outreach, etc.
- Write articles, create video tutorials, and keep our help center up to date
- Experienced.Was previously an account executive, account manager, or in customer success with a solid understanding of Salesforce
- Goal Oriented.You are motivated and work hard to achieve goals
- Communication:You actively listen and can clearly explain tricky topics verbally and in writing
- Empathy:You step into the customer's shoes and show you care. You're able to ask relevant and meaningful questions to gain an understanding of the user and their goals
- Teacher:You love sharing insight and knowledge. You are patient and thoughtful when you educate
- Resourceful:You're a problem solver who listens, understands context, spots issues, and suggests solutions with minimal direction
- Diligence:You are thorough and have astonishing attention to detail
- Delight:You enjoy thinking about how to make customers happy. You will brighten any customer's day!
- Join the company at the ground floor with lots of growth potential
- Become an expert at listening to customers, and selling a solution, product, and vision
- Work on a product that delivers delight and that has a meaningful impact on how people work every day
- Be part of a team that leads with empathy, values personal growth and never stops learning
- Competitive salary and me
Job Specification
Job Rewards and Benefits
More Jobs like this Job
Scratchpad
Information Technology and Services - San Jose, United States
© Copyright 2004-2024 Mustakbil.com France's No 1 Jobs Site, All Right Reserved.