Enterprise Customer Success Manager
Dataiku, France

In this role, you'll help the team:

• Actively serve a portfolio of assigned accounts, mainly but not limited to organizations working in the various Industry
• Gain an understanding of client’s use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataiku’s Data Science Studio (DSS) & Services.
• Help clients translate the business use cases they’re trying to crack into data science solutions, potentially by developing prototypes and demonstrations.
• Provide guidance to customer organizations on how to leverage DSS to implement data science projects from design to production.
• Implement customer engagement strategies including consistent Executive Business Reviews.
• Leverage Customer Health analytics to identify customer expansion opportunities & churn risks.
• Collaborate with Dataiku’s Sales team to expand customer relationships & ensure renewals.
• Collaborate with Marketing to grow a library of customer testimonials.
• Inform customers of Dataiku’s Product roadmap & provide continuous customer feedback to Dataiku’s Product team.
• Stay current customers on Dataiku’s products, competitive landscape & data science trends.
• Embrace & contribute to Customer Success team methodologies.

You might be a good fit if you have:

• Strong verbal/written communication & presentation skills; extraordinary listening skills.
• Knowledge of adjacent technologies, including data storage and computing infrastructure for data of all sizes, machine learning libraries and techniques, their respective strengths and limitations, visualization and dashboarding solutions.
• Comfort establishing credibility with key customer decision makers & influencers.
• Ease in speaking to stakeholders at all levels and various departments: from business executives to data scientists, analysts and IT.
• Strong problem solving & analytical skills; formulate solutions that deliver real business value.
• Ability to recognize & maximize new business opportunities, with a deep understanding of all specificities and constraints linked to the various Industry
• Well organized; handle multiple accounts & assignments simultaneously. A commitment to exceed goals that is internal, constant & self-imposed.

Qualifications

• B.S. or B.A. in business management, finance, economics, data science or similar study. MBA, Masters in Computer Science or similar degree preferred.
• Strong knowledge of databases and big data technologies preferred. Significant prior account management, data science, customer success or consulting experience, preferably within enterprise software or data science.
• Significant prior experience working inside or with organizations in various Industry.

Some expected outcomes from this role:

• Increased depth & breadth of product adoption across customer accounts.
• Identification of additional revenue opportunities for Dataiku Sales team.
• High revenue retention with limited churn & downsells.
• Verifiable customer proof points, references and case studies across customer portfolio.
• High NPS & Customer Satisfaction scores.

Job Rewards and Benefits