D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities
- Onsite End User Services
- On-site support in relation to the operation and control of the installed hardware and software
- User Support
- IT Responsible in UAT for employees
- Elimination and processing of faults (1st/2nd level support)
- Installation, configuration and ongoing usability of desktop hardware and software
- Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
- Troubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment
- Escalate service issues when required
- Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
Requirements
- Over 1 year of experience working within IT as IT Support with focus on User services and user support
- In depth knowledge of:
- Windows OS (Windows 7 amp; 10)
- Microsoft Office amp; Office 365 applications
- PC\Laptop hardware
- PC\Laptop peripherals, including printers
- Mobile devices
- Knowledge of
- ITIL certification is an advantage
- Deep technical knowledge
- Strong customer orientation and flexibility to work on various projects
- Ability to work autonomously and within a team
- Willingness to learn new things
- Fluent in French (spoken and written) and English
- Candidates have to declare Criminal record extract not older than three months
Benefits
- Paid Special Leaves
- Fishing for Friends program our referral program
- Refreshments in the D-ploy office
- Vouchers (B-day voucher, wedding, and new born surprise, 5-years and10-years anniversary surprise)
- Further development and professional advancement
- Friendly and international working environment
- Competitive salary and various benefits
- Company-sponsored events
Is IT in your DNA?