Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world Paris, New York, Sydney, Madrid, London, Berlin, or at home everyone has a voice that is valued.
Whatever your background, wherever you’re from we want you to join the conversation. Let’s talk.
Customer Success is at the heart of Aircall(e), We are looking for a
tech-savvy individual with strong relationship building skills that is looking to help customers succeed(e) on the Spanish speaking marketYou will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with AircallWhat you would do as a CSM :
- Grow and nurturea portfolioof SMB customers in the Spanish Market
- Maximise your portfolio’s expansionwhileminimizing churnand contraction
- Gather customer product feedbackto help shape and define the product roadmap
- Develop and automate ourprocesses, practices amp; tools
- Bring in new ideasto delight our customers
What we're looking for :
- A first work experience in a similar environment(sales, customer relations, customer service, marketing) would be highly appreciated.
- SaaS amp; Sales experience a plus
- You're anatural communicator.
- Comfortable managingseveral tasksand issues in afast-paced environment.
- You appreciate and aim forstructure and processesin your work.
- Data driven, you are keen to use data to proactively engage and drive value.
- You are comfortable working in Spanish amp; Englishand/orFrench.
Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us? Key moment to join Aircall in terms of growth and opportunities Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite amp; multi-cultural mindset Competitive salary package amp; benefits
DEamp;I Statement:At Aircall, we believe diversity, equity and inclusion irrespective of origins, identity, background and orientations are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
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