Customer Success Intern
PriceHubble, France

PriceHubble is a European B2B company that builds innovative digital solutions for the real estate and financial industries based on property valuations and market insights.

Leveraging big data, cutting-edge analytics and great visualization, our products suite brings a new level of transparency in the market, enabling their customers to make real estate and investment decisions based on the most accurate data-driven insights (such as valuations, market analyses, value forecasts or building simulations) and enhance the dialogue with end consumers. PriceHubble's digital solutions are designed to help all players across the entire real estate value chain (banks, asset managers, developers, property managers and real estate agents).

We are headquartered in Zürich, with offices in Berlin, Hamburg, Paris, Vienna, Prague, and Tokyo. We have a startup environment, low bureaucracy, an international team and business, and are backed by world-class investors.

Your role

We’re looking for a dynamic and highly motivated Customer Success Intern, who will participate in the successful development of our customers from their onboarding onwards. You will play a vital role in ensuring clients' satisfaction with PriceHubble’s products, ultimately driving customer retention and growth.

Your Mindset

• You are an enthusiastic and high energy person
• You are self-driven and motivated by getting things done
• You are super organized, methodical and process oriented
• You have a passion for building new processes and challenging the status quo

Your daily bread

• You onboard new clients and conduct grouped training sessions
• You use BI tools to keep track of Customer Usage and detect tendencies
• You proactively reach out to clients to collect feedback and areas of improvement
• You collaborate with internal teams to advocate for client needs and ensure their success
• You provide regular performance reports and updates to clients
• You keep the CRM up to date
• You ensure and maintain a good CSAT response and score
• You document all answers to clients’ requests to facilitate creating help desk content
• You pro-actively escalate at risk customers to your team and ensure a strategic follow up

Requirements

• You are currently finishing your Master’s Business degree and looking for a 6 months internship (starting in February, March 2024)
• You are a great communicator, who is comfortable speaking across telephone and email
• You have exceptional organizational and presentation skills
• You have a great command of French and English (spoken and written)

• You thrive in a startup environment, and are a team player
• You have a keen interest in real estate, the software world and new technologies (AI, Big Data)
• Good knowledge of Salesforce (or other CRM) is a plus.

Benefits

Join an ambitious and hungry team and enjoy the following benefits:

Competitive salary because we always want to attract the best talents.

Learning amp; Development program - We want you to feel happy, confident about improving your skills, experience level as well as your personal development success.

Very well-located offices with a great remote work policy and the possibility to work from different places.

Flexible working hours and work life balance.

Job Rewards and Benefits