Learner Success Manager
Lynx Educate, France

Lynx Educate is on a mission to unlock career mobility for Europe’s workforce through education.

Lynx offers employers an employee education solution to solve their talent attraction and retention challenges. Via the Lynx platform, we connect employees to company-sponsored learning provided by our network of quality learning partners. With Lynx, thousands of employees have access to the learning, skills, and guidance they need to build their careers for a better future.

Lynx is the right company for you if you want to:

• Join a high-growth startup that provides incredible leadership and growth opportunities
• Dedicate yourself to solving complex, important problems to make the world a more equitable place through education
• Learn from talented and supportive colleagues in a positive, judgement-free space
• Work in a self-directed, flexible, and modern work environment rooted in trust
• Work hard, with positive energy to accomplish and exceed goals

Lynx is the right company for you if you share our values:

• Transparency: We are honest and open with each other, trusting in our word and our commitments.
• Simplicity: We value an uncomplicated work environment, with straight-forward communication, processes and approach.
• Results-oriented: We have a commitment to quality and productivity, and take an analytical approach to our work. We know how to recognize when excellence is essential and when timely delivery takes precedence.
• Empathy: Above all, we operate from a place of empathy for our clients, for our learners, and for our team.

We are looking for a dedicated and experienced Learner Success Manager to join our team. As a Learner Success Manager, you will be responsible for the success of our corporate learners by providing personalized support, guidance, and fostering a positive learning experience. The Learner Success Manager can expect to train and support 5 part-time advisors, who will each care for a portfolio of learners. The Manager may also directly care for a portfolio of learners.

Your primary focus will be to implement a learner success model including documenting and executing the processes related to student advising and outcomes tracking.

The Learner Success Manager reports to the Chief Academic Officer.

Learner Engagement:

• Improve and execute a strategic engagement plan that involves a strong presence of support to cultivate strong relationships with learners throughout their programme
• Develop and implement retention best practices and innovative learner engagement initiatives in partnership with the Chief Academic Officer.
• Maintain high levels of learner satisfaction as measured by learner retention, learner satisfaction surveys, and learner completion rates
• Ensure the quality of advice and recommendations provided by Lynx Advisors in their regular check-ins with learners
• Provide a high level of learner experience, including program registration experience, advising sessions and career advice.
• Lead, organize and present events to learners (launch event, mid-program event, post-course event) such as webinars and career planning sessions.

Academic Advisor Management amp; Coordination:

• Manage the hiring and training of a team dedicated academic advisors to learners (internal and external).
• Lead the advisor community through training sessions, program updates and changes to the the Lynx platform
• Implement advisor assessments.

Progress Tracking:

• Implement tools to build Lynx Educate's tracking systems to monitor and aggregate ongoing student progress and identify areas for improvement.
• Generate reports and insights on learner success metrics, outcomes, program effectiveness, and return on investment.

Requirements

• Bachelor's degree in Education, Business, or a related field.
• 3-5 years experience at an EdTech company working in learner success, student outcomes management or a similar role.
• Ability to learn new skills and acquire knowledge quickly.
• Exceptional communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.
• Familiarity with learning management systems and analytics.
• Experience in student admissions or enrollment a plus.
• You speak and write both English and French fluently (C1 level at a minimum)

Benefits

• A competitive salary and benefits package
• Flexible work from home policy
• Office in the center of Paris
• An amazing and

Job Rewards and Benefits