Job Description
Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team known as the CSquad representing more than 70 nationalities across the world.
In 2022, we raised $600M in Series F funding and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.
Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.
Job Description Summary:This person will serve as a business partner and direct theater support for EMEA Customer Success to drive critical business insights and fundamentally improve process execution. As an entrepreneurial, organized and analytical problem-solver, this person will be responsible for optimizing business forecasting, region-wide Customer Success meetings, strategic program roll-outs and change management. What you’ll do: - Support the VP of Customer Success in EMEA by owning day-to-day processes. - Own quarterly forecasting for the EMEA region, partnering with Business Insights, Sales, Finance and Sales Operations for accurate reporting. - Drive and support content and Qamp;A coordination for regional QBRs and All-Hands. - Monitor execution of the commission plans, including commission questions and exception request approvals with leadership. - Regularly track regional KPIs against organizational business goals. - Own quarterly Churn and down sell analysis for the EMEA region, with trend summaries, strategies and deliverables for churn prevention strategy. - Collaborate with the BI team to provide accurate and on-point business data and analysis to support leaders in their decision-making and team management. - Oversee and drive strategic program rollouts in EMEA through a designed framework for scale. - Help monitor documentation for Customer Success systems and processes. - Coordinate cross-functional processes that help drive renewal and upsell targets.
What You’ll Need to Succeed:- 3+ years in Customer Success. - Excellence in data management and systems usage. - Team player attitude and a global mindset. - Dedicated and relentless project leadership and execution. - Excel/Google Sheet experience and an aptitude for learning new systems. - Strong collaborative skills and the ability to influence peers and management. - Independently capable of seeking information, solving conceptual problems, corralling resources and delivering results in complicated situations. - Comfortable analyzing data and presenting to leadership in a thoughtful and concise manner. - Takes a high degree of ownership over their work. - To be data-driven, curious and deeply passionate about Customer Success. - Lead with creative problem solving, and leverage data to drive influence and strategy while thinking of systems holistically. - Have a customer-centric mindset and understand the end goal is to retain and grow our customer base. - Able to drive change management and develop methods to measure and systemize KPIs. - This is a demanding role that requires strong priority management and interpersonal skills.Why you should join Contentsquare:
We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done. We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact. Our clients, partners and investors love our industry-leading product.
To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:
Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year. Work flexibility: hybrid and remote work policies. Generous paid time-off policy (every location is different). Immediate eligibility for birthing and non-birthing parental leave. Wellbeing allowance. Home Office Allowance. A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours. Every full-time employee receives stock options, allowing them to share in the company’s success. We offer many benefits in various countries -- ask your recruiter for more information.
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Contentsquare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, g
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