User Support Operations Associate
Lynx Educate, France

Lynx Educate is on a mission to unlock career mobility for Europe’s workforce through education.

Lynx offers employers an employee education solution to solve their talent attraction, retention, and employee engagement challenges. Via the Lynx learning platform, we connect employees to employer-sponsored learning provided by our network of quality learning partners. With Lynx, thousands of employees have access to the learning, skills, and guidance they need to create opportunities for a better future.

Lynx is the right company for you if you want to:

• Join a high-growth startup that provides incredible leadership and growth opportunities
• Dedicate yourself to solving complex, important problems to make the world a more equitable place
• Learn from talented and supportive colleagues in a positive, judgement-free space
• Work in a self-directed, flexible, and modern work environment rooted in trust

Lynx is looking to add a high-performing User Support amp; Operations Associate to our growing team. In this role, you will play a crucial part in supporting the establishment and ongoing success of Lynx’s User Support Team, dedicated to delivering exceptional service to Lynx users, including our clients; Learning Partners, and students. This is a perfect opportunity for someone with a background in customer support or operations who is interested in working at a fast-paced, mission-driven start-up.

First Line User Support:

• Provide exceptional support to Lynx users, using cutting-edge tools to streamline communication and resolve inquires efficiently
• Maintain accurate records of user interactions, progress, and feedback

User Experience Enhancement:

• Analyze user feedback to make data-driven recommendations on process improvement to elevate the overall user experience.
• Advocate for user needs, ensuring that processes and practices across the company align with customer satisfaction goals.

Process Ownership:

• Take ownership of documentation and execution of customer service and user experience processes.
• Ensure that processes are streamlined, efficient, and aligned with organizational goals.

Learner Operations Support

• Assist in improving the onboarding process for learners joining the LynxEducate platform and Learning Partners joining the Lynx catalog.
• Support the Learning team to efficiently enroll and support learners as they complete their learning program.

Requirements

• You have 2-3 years of experience in a customer support or operations role.
• You are an excellent verbal and written communicator; you can communicate your ideas clearly and concisely to drive alignment and decision-making.
• You love building and improving processes, and always ensure meticulous execution of established processes, leaving no detail overlooked.
• You are bilingual in French and English (C1 level minimum in both). Knowledge of Italian is a plus.
• You are a problem solver who is excellent at finding creative solutions to solve complex issues and enhance user experience.
• You are curious, proactive, and thrive in fast-paced environments prone to change
• You are energized by the opportunity to build something from scratch; you excel working autonomously and navigating ambiguity .
• You are passionate about education, workforce development and/or issues related to the future of work.

Benefits

• A competitive salary and benefits package
• Flexible work from home policy, with a potential opportunity for fully remote work
• An amazing and supportive team culture that promotes autonomy and positivity!

Job Rewards and Benefits