Technical Support Agent (French-speaking)
Icarus Media Digital, France

Join the Icarus Media Digital (IMD) team and be part of an innovative journey that's been redefining the digital landscape since 2016!

At IMD, we're not just about ideas; we're about turning those ideas into profitable, tangible technology businesses. We're more than just a technology company; we're a hub of innovation, thriving in diverse niches from eCommerce to SaaS.

And now, we're scaling up our global presence - this is where you come in.

Are you eager to be at the forefront of digital innovation? Do you thrive in an environment that combines the dynamic spirit of a start-up with the stability and resources of a well-established digital powerhouse?

If you're an ambitious person ready to make your mark, IMD offers an unparalleled opportunity. Become part of a team that's shaping the future.

At IMD, we have several online ventures spanning multiple industries, countries, and languages. Our latest project is an AI-based product to revolutionise e-learning, and your role will be broken down into a few key responsibilities.

• Email/Chat Communication - with new and existing customers to aid them in signing up, payment and overall use of the product
  

• Take ownership with the scale of the businesses in relation to our team size, every employee has the opportunity to work autonomously and have a direct and meaningful impact on the business
  

• Innovate we have a good existing support set-up but always look for improvement. As part of your role, we hope you will offer suggestions to push forward the support we to our customers.

Requirements

We're looking for a few key skills:

• Previous experience providing IT support - helpdesk, technical support, 1st line or 2nd line or customer service, preferably in a software support environment.
  

• Fluency in French and English - with excellent communication skills in both languages

• Experience with our support tools - Zendesk, HelpScout, Intercom

Benefits

• 25-30K per annum

• Performance-related, quarterly-paid bonus - 10% per year
• Standard FR pension
• Standard FR Holidays
• Alan Health Insurance
• Apple tech package + 500 home office budget

Job Rewards and Benefits