Sales Ops Manager
Acolad, France
Job Description
You are joining the European leader in the translation and multilingual content industry. A fast-growing French ETI, from 77th to 5th in the world in 5 years, operating in 25 countries, generating 300M in turnover and counting 200+ sales among its 2,500 employees.
Acolad covers all industries, caters to large accounts (gt; 1,000 employees up to the Fortune 500), and works on long and complex multi-million dollar sales cycles. We sell B2B SaaS as well as multiple services (translation, interpreting, digital content, AI enabled language services etc.).
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brand.
As Sales Ops manager for Acolad, you will be the main point of contact for local sales teams (located across Europe and in the US) for any topic related to our Sales Stack and sales processes. You will be instrumental in providing insights to Sales Management on their Sales teams performance and maintaining the best environment possible for our Sales teams to reach their objectives. You will contribute greatly to developing a data driven approach with improved forecasting and dashboarding capabilities.
Missions:
Sales process and analytics
- Identify opportunities to improve the operational efficiency of the current lead-to-order process and implement accordingly in the sales tech stack (Salesforce, Salesloft, Linkedin Sales Navigator etc.)
- Define and improve KPI monitoring by developing reports and dashboards in the sales systems to generate business insights
Sales tools project management
- Administrate and be the business operational owner for sales tools. Stay up to date with the new sales features, technologies and products, ready to implement new solutions that could be potentially impactful
- Work closely with IT team to ensure tool improvement implementation and data integration
- Educate new joiners and manage changes for existing users on sales tools by providing trainings and maintaining the knowledge management space (Sales Playbook) on Confluence
Sales tools program management
- Drive adoption amp; effectiveness of the sales tools by designing and leading various sales enabling initiatives (championship program, power user committees etc.)
- Create, Animate, lead proactively Sales programs initiatives by collaborating with our Growth team, Marketing and Sales leaders
- Monitor closely ROI of our tools and propose improvements, actions to increase usage level and revenue generation.
Communication amp; stakeholder management
- Manage all sales ops communications channels in coordination with Internal Comms
- Partner with Sales Leadership, Growth, Marketing, IT and Data on various internal projects (Migration, Group Reporting, Demand Generation etc.)
Sales support
- Manage level 1 support and manage requests on sales tools in collaboration with technical support team and Sales Ops assistant
- Automate manual and repetitive tasks to improve operational efficiency
Requirements
- 3 years+ experience in the fields of sales/business/marketing operations or sales excellence/enablement
- Expertise in sales tech stack, Salesforce administration experience mandatory
- Business acumen and passion for data, technologies, and process optimization
- Excellent communication skills to engage a wide range of audience and collaborate internally and externally
- Strategic amp; analytical thinking and creativity
- Details and process oriented
- Able to manage multiple priorities and multitask effectively in a fast-paced business environment
- Perfect English, French is a plus