Customer Operations Specialist (H/F)
Withings, France

A Customer Operations Specialist is responsible for coordinating and facilitating various operational processes related to customer interactions, with the ultimate goal of delivering excellent customer service and satisfaction. This role often involves working closely with internal teams, such as sales, customer support, logistics, and finance, to ensure that customer needs and expectations are met efficiently and effectively.

Key Responsibilities:

• Order Processing: Process customer orders accurately and promptly, ensuring that products or services are delivered on time and in accordance with customer specifications.
• Communication: Serve as a point of contact for customers, addressing inquiries, resolving issues, and providing updates on order status or service requests.
• Inventory Management: Monitor inventory levels and collaborate with supply chain teams to maintain adequate stock levels to fulfill customer orders.
• Documentation: Maintain and organize customer-related documentation, including contracts, purchase orders, invoices, and shipping records.
• Problem Resolution: Identify and resolve customer issues, such as shipping delays, product defects, or billing discrepancies, in a timely and satisfactory manner.
• Data Analysis: Analyze customer data and feedback to identify trends, opportunities for improvement, and areas where operational processes can be optimized.
• Process Improvement: Collaborate with cross-functional teams to streamline and improve customer-related processes, ensuring efficiency and accuracy.
• Compliance: Ensure compliance with company policies, regulatory requirements, and industry standards in all customer-related operations.
• Reporting: Prepare and present reports on key customer metrics and performance indicators to management, highlighting areas for improvement and success.

Requirements

• A bachelor's degree in business, supply chain management, or a related field is often preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy in data entry and order processing.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Problem-solving and conflict resolution abilities.
• Knowledge of customer service principles and best practices.

Benefits

Joining the Withings adventure means :

• Joining one of the world's pioneers and leaders in connected health, winner of several awards at the Consumer Electronic Show,
• Contributing to innovative and ambitious projects for the health of tomorrow in an agile and constantly evolving environment,
• Join an international company, member of the FrenchTech 120, with teams based in Issy-les-Moulineaux, Boston, Hong-Kong and Shenzhen,
• Participate in the continuous improvement of our products and services by beta-testing them before their release, especially during our numerous sports sessions with colleagues,
• Benefit from numerous advantages: Stock Options, smartphone and computer of your choice, discounts for cultural and sports activities, company restaurant, and much more,
• Participate in the Withings Med Academy by attending lectures by healthcare professionals to strengthen your knowledge in the medical field
• Collaborate with passionate colleagues and celebrate each of our successes together!

All applications received are considered regardless of the applicant’s ethnicity, beliefs, religion, gender, sexual orientation or health. Withings aspires to offer and guarantee equal opportunities to candidates and only authorised persons (HR and Management) will have access to the information.

Job Rewards and Benefits