Sales Manager - Agencies, Trade Bodies and OBTs
Eurostar, France
Job Description
At Eurostar we’re busy making Europe’s most loved travel experience better than ever. Join us and you’ll be part of a dynamic, connected, cosmopolitan team that feels at home in four countries and shares the same goal to create an experience for our passengers that’s always truly exceptional. Do you want to be part of this journey?
An opportunity has arisen for a Sales Manager to join the sales team. In this role, you will develop and implement travel management amp; OBT’s sales strategy. You will manage trade bodies in order to maximise revenue, sales growth amp; client loyalty.
Internal use only: This role is a Grade D, Travel Level 2, based in London or Paris
We're looking for someone to:
- Manage a portfolio of diverse Travel Management Companies, SBT and industry Trade Bodies across our core markets within the corporate model
- Optimise the use of the sales database to drive revenue and loyalty
- Effectively manage relationships with key clients to both add value to Eurostar’s product offering and generate incremental sales and revenue delivery
- Build the reputation of the TMC team across the business
- Drive the overall TMC sales strategy
- Ensure that the sales process is followed rigorously with constant refreshing and reporting of pipeline
- Maintain and build on our relationships with Travel Management Companies, OBT’s and Trade Bodies to maximise our awareness and relationships
- Identify and assess incremental sales potential within a portfolio of managed Travel Management Companies (profile management) and establish an efficient account plan and calendar activities to drive sales
- Implement all marketing activities and commercial commitments agreed during the negotiation
- Reinforce Eurostar’s positioning by actively selling the product and by building on stakeholder interaction (client’s procurement, travel managers, booker network)
- Track and analyse sales and market-share performance; applying corrective measures where necessary and producing detailed client reporting every month
- Quarterly client review meetings with your accounts; informing them of product/service amp; technical developments, reviewing sales data and driving client interaction
- Ensure tailored meetings to influence the client when necessary based on the necessary levers
- Engage clients in all Eurostar projects
- Be the voice of the Agencies team internally, bringing insight into the business
- Balance the client needs with those of the business, ensuring that clients are serviced in the spirit of a positive commercial partnership
- Play an active role internally to improve Eurostar’s customer offering
- Ensure that the Sales Managers amp; Sales Support Executive works efficiently, focus on the correct priorities and collaborates constructively.
- Management of Sales Managers amp; Sales Support Executive with an emphasis on coaching, development, performance management, talent management, succession planning, sickness and exit.
Requirements
You'll need
- MA in Marketing or Commercial or equivalent work based in experience
- Substantial experience working in distribution, commerce and marketing, travel trade, corporate travel management
- French and English fluency
- Excellent knowledge of sales training: Skilled/Tactical Negotiation, Sales Account Management
- To be a clear planner and task orientated
- Good commercial and analytical capability
- Ability to demonstrate tangible results and delivery
- Strong relationship builder comfortable to speak/present to an audience
- Strong knowledge within the travel industry (hospitality, airline, car rental, TMC, leisure, OTA as applicable)
- Industry awareness in the applicable segments and markets with strong account management skills
- Ability to work across multiple departments to get the task completed
- Good cultural awareness
- Desirable - Interested into the business sectors (banking, consulting, luxury retail, OTA, Leisure as applicable) and /or markets
- Desirable - German or Dutch language skills
Benefits
- Travel benefits for work and play
- A great pension
- Exclusive discounts and perks
If you feel like your skills and experience are relevant for the role, please don't hesitate to apply!
Eurostar is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.