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Customer Success / CSM
Summary:
EGERIE is looking for a Customer Success / CSM - EMEA to join our growing team in the region. EGERIE is a leader in the cyber risk analysis and management arena in Europe and is looking to drive hyper-growth throughout the EMEA Team.
Overview
EGERIE offers a collaborative platform enabling a comprehensive, agile and structured approach to the governance, management and compliance of cyber risks and personal data protection.
EGERIE received funding from ACE Management, the European leader in cybersecurity investment capital, at the end of 2019.
We have just secured our second round of funding (32.6M) and therefore have very ambitious and accelerated headcount growth plans.
As such, we are expanding our team in EMEA to capitalise on the opportunity ahead of us and are looking for a Customer Success / CSM - EMEA to join the team and drive our growth cross-vertically in France and an extended territory, namely Benelux, North Africa as well as the rest of EMEA. The role will have direct responsibilities for the lifecycle of client engagement.
Joining EGERIE is more than the next step in your career.
Joining EGERIE is a commitment to an adventure driven by an innovative state of mind and a culture based on the core values we believe in: Respect Creativity Commitment Fulfilment.
The Customer Success Manager is a key role within EGERIE. The Customer Success Manager will be responsible for providing an exceptional service to our customers.
You will:
- Build strong relationships with existing clients by supporting them to optimise and maximise their use of the platform
- Act as the voice of the customer internally to drive the customer experience
- Seek out any obstacles that are stopping customers achieving maximum ROI from their investment in EGERIE
- Actively organise and manage operational and strategic business reviews with your customers
- Develop and maintain a deep understanding of our customer’s business drivers a
- Monitor and measure customer satisfaction and take proactive action to remedy any concerns
- Continually improve your knowledge of both EGERIE offerings
- Liaise with internal teams to ensure client needs are being met; coordinating the service provided by Onboarding, Sales, Marketing, Finance, and Product
- Partner with Sales to manage customer success metrics and expectations
You are
- Proactive, positive, self-starter and team player with a skill of continually improving processes
- Ability to work in a team-based, collaborative environment and a passion for contributing to the creation of a world class customer success function
- Capability to communicate brand/products effectively and clearly both cross-functionally (sales, product, marketing) and to external customers over multiple media
- Track record of working in a customer-facing environment
- Ability to digest complex data and relay it to customers in a manageable, clear and concise way
- Excellent presentation and meeting facilitation skills including small to medium groups
You can
- Drive timely escalation and resolution of Customer queries
- Manage the opportunity pipeline by passing leads to Business Development and Account Managers with a focus on up-selling and cross-selling
- Manage membership and subscription renewals
- Completion of bespoke customer engagement plans
- Speak both French and English fluently
Interested?
Email: or LI dm: https://www.linkedin.com/in/elenisirmou/